Ocean Import Coordinator (Turkey & North Africa Trade Lane) - (7281)

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Job Title

Executive

Education

High School

Location

Datford - Dartford, KEN DA2 6QE GB (Primary)

Category

Operations

Job Type

Permanent

Job Description

Scope

Co-ordination and execution of customer orders in accordance with their requirements and/or procedures based on PSA BDP Ethics.

Responsibilities

1. Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining strong relationships with clients.
2. Effectively manage Ocean Import LCL and FCL shipments from start to finish.
3. Punctual and flawless order handling and documentation.
4. Follow SOPs and update accordingly.
5. Liaising with overseas offices.
6. FCL and LCL quotations upon request.
7. Manage multiple shipments simultaneously while ensuring accuracy and adherence to deadlines.
8. Operational troubleshooting.
9. Non-conformance reporting in accordance with the KPIs.
10. Ensure compliance with international shipping regulations, customs requirements, and trade compliance policies.
11. Meeting financial end of month deadlines both accruals and sales invoices.
12. Dealing with invoice queries.

Authorities

1. Authorised to perform responsibilities autonomously, using initiative to escalate any material impact to the business, as appropriate.
2. Identify any opportunities for improvements in overall service quality and business safety.

Job Requirements

Qualifications / Experience

1. + 2 years of detailed experience of logistics and forwarding operations/regulations and documentation.
2. Preferable a professional degree by a licensed educational institution specialized in logistics and forwarding.
3. Computer literacy with Microsoft Software applications and/or other market leading software applications.