Ocean Freight Import Co-Ordinator - Liverpool

TN United Kingdom; Liverpool; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in freight forwarding seeks an Ocean Freight Import Co-Ordinator to join a dynamic team in Liverpool. This role offers the opportunity to collaborate with a dedicated group of professionals, ensuring top-notch customer service and efficient document processing. You'll be at the forefront of managing ocean freight imports, driving profitability, and fostering relationships with clients and service providers. Join a company recognized for its commitment to excellence and diversity, where your contributions will be valued and rewarded. If you have a passion for logistics and customer service, this is the perfect opportunity for you.

Benefits

Shift pay

Competitive salary

Generous holidays

Bonus scheme

Pension

Wellbeing programs

Discounts

Training opportunities

Qualifications

• Proven import experience with knowledge of customer service and ocean freight processes.
• Fluent in English with excellent communication skills.
• Leadership skills to motivate a team.

Responsibilities

• Deliver excellent customer service aligned with DGF’s commitments.
• Manage end-to-end process for OFR Import and designated customers.
• Build and maintain relationships with customers and service providers.

Skills

Import experience

Customer Service

Ocean Freight processes

Leadership skills

Attention to detail

Fluent English

Interpersonal skills

Commercial attitude

Education

A levels

Broad GCSE

Job description

Social network you want to login/join with:

Ocean Freight Import Co-Ordinator - Liverpool, Liverpool

col-narrow-left

Client:

Location:

Liverpool, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

ddbf76001bcc

Job Views:

1

Posted:

08.05.2025

Expiry Date:

22.06.2025

col-wide

Job Description:

Who is DHL Global Forwarding? DHL Global Forwarding (DGF) is part of the DHL Group. While the DHL Group employs more than 580,000 people globally, DGF has around 31,000 freight forwarding experts in more than 190 countries, with around 1,000 based in the UK across 15 sites. As experts in Freight Forwarding since 1815, we are specialists in Air, Ocean, and Rail Freight. We have shipped everything from brown bears to aircraft engines, medicines, and luxury cars. We partner with global sporting events, movie franchises, and music tours. Our people are at the heart of what we do, supported by our development programs like Certified International Forwarder (CIF). Our values—Passion, Entrepreneurship, Excellence, and Teamwork—guide us daily. Recognized as a Top Employer and a Great Place to Work, we are committed to excellence, diversity, and integrity.

Role Overview: As an Ocean Freight Import Co-Ordinator, you will collaborate with around 100 UK colleagues to meet customer requirements, ensuring timely and efficient document processing, maintaining high-quality, compliant processes, and fostering customer relationships.

Key Responsibilities:

1. Deliver excellent customer service aligned with DGF’s 10 Customer Commitments.
2. Support and drive the company’s strategy.
3. Manage end-to-end process for OFR Import and designated customers.
4. Communicate effectively with customers.
5. Administer operational data, including financial reviews.
6. Support profitability, volume growth, and service quality objectives.
7. Build and maintain relationships with customers and service providers.
8. Assist sales with key customer interactions.
9. Implement OFR strategy and ensure compliance with country-specific requirements.
10. Adhere to DPDHL Code of Conduct and anti-corruption policies.

Skills and Experience:

• Proven import experience with knowledge of Customer Service & Ocean Freight processes.
• Ability to meet customer service needs professionally.
• Leadership skills to motivate a team.
• Experience in Ocean Freight.
• Results-oriented with attention to detail.
• Fluent English, excellent communication skills.
• Interpersonal skills and ability to prioritize under pressure.
• Commercial attitude and basic education (A levels or broad GCSE).

Benefits include shift pay, competitive salary, generous holidays, bonus scheme, pension, wellbeing programs, discounts, and training opportunities.