Ocean Freight Export Specialist

JR United Kingdom; Purfleet-on-Thames; On-site; GBP 30,000 - 45,000; Full time

Job summary

A well-known client is seeking an Ocean Freight Cross Trade Specialist to join their team, requiring expertise in Ocean Freight and customer service. The role involves collaboration with operations for effective service delivery while facilitating personal development in a dual location setting.

Qualifications

• Experience in Ocean Freight and Export required.
• Ability to manage customer interactions and drive team performance.
• Willingness for personal development and feedback.

Responsibilities

• Support operations and customer processes.
• Manage service delivery and KPI achievement.
• Collaborate with warehouse teams for process flow.

Skills

Ocean Freight Experience

KPI Management

Customer Service

Logistics Coordination

Job description

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Client:

Location:

purfleet, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

26.06.2025

Expiry Date:

10.08.2025

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Job Description:

Our well known Client is seeking an Ocean Freight Cross Trade Specialist to join their team.

Must have Ocean Freight experience in Export and Cross Trade, this is a duel working location in Purfleet and Luton.

• As part of the operations team learn all customer processes and be ready to support colleagues as required
• Provides high level of service for primarily OFR (but also other modes when required) customers and learn and develop skills relating worldwide event logistics.
• Drives own performance and challenges others positively to achieve KPIs
• Participates in reviews with team to identify areas of improvement, reviewing KPIs and enhancing overall service quality
• Collaborates with operations and warehouse team and other functions to ensure smooth customer-related process flow
• Prioritizes work tasks and calls out to team leader/supervisor where assistance required, process improvement required or where own work load enables assistance to other colleagues.
• Takes an active role in personal development and coaching positively pushing line managers for 1-2-1 time, feedback and identification of training needs
• Serves primary contact for at least one of the teams top customers and provides support to other colleagues within department.
• Implements people processes in a consistent manner to ensure excellent service delivery, customer retention, profitability and adherence to station and own KPIs and metrics.
• Ensures that all external and internal enquiries are responded to promptly and professionally
• Escalates issues if required.
• Ensures that all interactions of self and team are compliant with Codes of Conduct and other compliance requirements e.g. anti corruption.