Ocean Export Team Leader - (7280)

BDP International; Dartford; On-site; GBP 80,000 - 100,000; Full time

Job summary

An established industry player is seeking an Ocean Export Team Leader to enhance customer service and operational efficiency. This role involves providing support to the Department Manager, resolving issues, and fostering strong relationships with customers and partners. Ideal candidates will have extensive experience in Ocean Export/Import and a knack for problem-solving. Join a dynamic team where your contributions will directly impact service quality and process improvements in the freight forwarding sector. If you thrive in a fast-paced environment and are passionate about logistics, this opportunity is perfect for you.

Qualifications

• 4+ years of experience in Ocean Export/Import.
• Supervisory experience in freight forwarding is advantageous.

Responsibilities

• Provide excellent customer service and maintain operational performance.
• Resolve accounting issues and assist in team recruitment.

Skills

Customer Service

Communication Skills

Problem Solving

Team Management

Analytical Skills

Education

High School

Job description

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Job Title

Ocean Export Team Leader

Education

High School

Location

Datford - Dartford, KEN DA2 6QE GB (Primary)

Experience Level

Experienced (Non-Manager)

Category

Operations

Job Type

Permanent

Job Description

Role Scope

Ocean Export Team Leader responsibility Dartford based. Back up to Department Manager and providing support when requested.

Responsibilities

• Providing excellent customer service to customers and overseas partners.
• Working closely with colleagues, ensuring to maintain the highest level of operational performance.
• Resolving accounting issues and queries as and when directed by management, ensuring these are dealt with within a timely manner.
• Identify and provide early warning to your direct line manager on any issues and problems that could have an adverse effect on deadlines.
• Building and maintaining relationships (internal/external).
• Discuss task delegation and review issues with direct line manager.
• Communication: fast response to all enquiries.
• Assist in the interview and recruitment of team members.
• Work closely with direct line manager to identify opportunities for process improvements.
• Handling escalations from customers and internally.
• Proactively resolve internal or external issues quickly.
• Assist with training new team members.
• Any other duties as required by management.

Authorities

- Authorised to perform responsibilities autonomously, using initiative to escalate any material impact to the business, as appropriate.

- Identify any opportunities for improvements in overall service quality and business safety.

Job Requirements

Qualifications / Experience

• Minimum of 4 years of extensive Ocean (Export/Import) experience.
• Minimum of 2 years Supervisory role within the freight forwarding industry would be an advantage.
• Knowledge of various local and International shipping and freight forwarding practices.
• Combined excellent communication and interpersonal skills with a strong ability to analyse situations and to make good decisions based on available information.
• Ability to adapt quickly to changing policies and procedures.