Ocean Export Agent

Expeditors; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global logistics company is seeking a candidate for their Ocean Export Department in London. The role includes managing the timely movement of freight, ensuring excellent customer service, and data accuracy. Ideal candidates should have strong organizational skills and a good understanding of logistics products. Competitive benefits are offered, and applicants must be eligible to work in the UK.

Benefits

Private Medical Insurance

Pension Scheme

Life Assurance

Bike to work scheme

Employee Stock Purchase Plan

Training and Personnel Development Programme

Qualifications

• Proven abilities to listen and communicate clearly.
• A strong understanding of operational processes in logistics.
• Ability to work under pressure and meet compliance standards.

Responsibilities

• Ensure timely and accurate movement of freight.
• Track and trace shipments, providing updates to customers.
• Manage all duties pertaining to Ocean Export processes.

Skills

Effective interpersonal skills

Strong organizational skills

Microsoft Office skills

Education

Knowledge of Expeditors’ products

CECS certification

LATAM certification

Billing certification

DG certification

Job description

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Export Department.

Major Duties And Responsibilities

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operational system.
• Track and Trace Air Export Files and reporting.
• Use Workboard on a daily basis.
• Ensure arrival notices are communicated to overseas and customers.
• Ensure accurate and timely client and vendors billing.
• Interact with our customers in arranging their international shipments, meeting customer service standards.
• Contribute to maintain good relationships with suppliers (Trucking companies and others involved)
• Meet compliance at all times to regulations internal and external in accordance with government regulations.
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity.
• Ensure all customers standard operating procedures in place and updated in the DLSOPs.
• Meet KPI standards in accordance with Company’s procedures.
• Overseas communications, timely responses to emails and requests (internal & external)
• Escalation of problems to Management when necessary.
• Meet company standards of 52 hours training per year per employee.
• Complete mandatory training when required.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
• EDMA resolution no more than 24 hrs from the time of notice.
• Take ownership on the accounts assigned.
  
  

Ocean Export Job-Specific Tasks and Duties

• Receive documents
• Prepare shipments
• Route shipments
• Manage freight receipt
• Process shipments
• Monitor shipments
• Bill shipments once confirmed on board and have carriers costs confirmed
  
  

Skills:

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills.
• Good Microsoft Office skills (Excel, Word etc.).
  
  

Qualifications

Knowledge:

• A good understanding of Expeditors’ products, services and systems
• CECS
• LATAM Certification
• Billing Certification
• DG Certification
  
  

Additional Information

Must be eligible to work in the UK

Expeditors offers excellent benefits

• Private Medical Insurance
• Pension Scheme
• Life Assurance
• Bike to work scheme
• Employee Stock Purchase Plan
• Training and Personnel Development Programme