Occupiers and Public Liability Paralegal

Express Solicitors; Manchester; Hybrid; GBP 27,000; Full time

Job summary

An established industry player is seeking a dedicated Occupiers and Public Liability Paralegal to join their dynamic Portal Team. This role emphasizes tenacity and enthusiasm over formal qualifications, allowing you to manage your own caseload and make a real impact. You will be responsible for guiding clients through the claims process, ensuring accuracy and empathy in every interaction. With a supportive environment that values skill and development, this firm offers excellent training opportunities, a hybrid working pattern, and a range of benefits including a generous bonus scheme. If you are passionate about helping others and eager to grow in your career, this is the perfect opportunity for you.

Benefits

23 days holiday, rising to 26

Private medical insurance after 2 years

Death in Service

24/7 onsite Gym access

Active social committee

Employee Assistance Programme

Free fruit

Annual (optional) flu jab

Qualifications

• Tenacity, ability, and enthusiasm are more important than qualification.
• Experience with OL/PL portal is a distinct advantage.

Responsibilities

• Manage your own caseload and take initial instructions from clients.
• Research and submit claims to the correct potential Defendant(s).
• Ensure clients are kept updated throughout the process.

Skills

Good customer care skills

High degree of accuracy

Administration or telephone-based customer service

Experience with OL/PL portal

Education

Legal qualification

Tools

Proclaim Case Management System

Job description

Job Title: Occupiers and Public Liability Paralegal

Location: Sharston, M22 4SN

Salary: A basic salary of £26,500, with a very generous Portal Bonus Scheme.

Job type: Full time, Permanent

About us:
Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 6,500 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business.

The Role:
We are currently looking for a Paralegal to join our Portal Team in the OL/PL department. Tenacity, ability, and enthusiasm are more important than qualification. You will be expected to manage your own caseload in the role.

Responsibilities:

1. Take initial instructions from client and complete FN009.
2. Ensure correct accident circumstances, injuries, and potential losses are recorded on the file.
3. Obtain FOAs for medical records and request from medical agency.
4. Research to ensure the claim is submitted to the correct potential Defendant(s).
5. Research into accident location, requesting photographs, CCTV, receipts, etc. to ensure the appropriate evidence is obtained as early as possible.
6. Consideration of the relevant Statute/law to draft allegations to the Defendant.
7. Consider Claimant's injuries to ensure correct protocol is being followed.
8. Submit Claims Notification Form (CNF) or Letter of Claim to the Defendant(s).
9. Chasing Defendant and/or insurer for response.
10. Consideration of denial and/or disclosure received from Defendant.
11. Weekly review with supervisor.
12. Ensure client is kept updated throughout process.
13. 60+ CNF/LOC per month target to attain £100 bonus.

Person Specification:

1. Good customer care skills including empathy and the ability to obtain information.
2. High degree of accuracy.
3. Administration or telephone-based customer service background is preferable.
4. Experience with the OL/PL portal is a distinct advantage.
5. Experience of Proclaim Case Management System.

Salary, Hours And Benefits:

1. A basic salary of £26,500, with a very generous Portal Bonus Scheme.
2. Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday.
3. 3/2 hybrid working pattern after probation.
4. 23 days holiday a year, rising to 26 days, plus bank/public holidays.
5. 3 holiday buy backs per year after 1 year of service.
6. Extra day's holiday for your birthday after 2 years' service.
7. Private medical insurance available after 2 years' service.
8. Death in Service.
9. Excellent regular training including away days.
10. Strong development opportunities and regular supervision.
11. 24/7 onsite Gym access.
12. Netball/Football team, 10km Manchester team and more.
13. Active social committee with generous departmental and firm-wide social budget.
14. Active training culture and various groups and events such as Diversity and Inclusion.
15. Other benefits including Employee Assistance Programme, free fruit & annual (optional) flu jab.

Recruitment Process:
Interviews will be conducted by MS Teams and will include scenario-based questioning.
Our employees are our most important asset; we rate skill and ability above all else, and our recruitment policy encourages applications from all.
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