Occupational Health Admin Assistant – Flexible Hours

Sussex Police; Horsham; On-site; GBP 27,000 - 30,000; Full time

Job summary

Surrey Police & Sussex Police in Horsham is seeking an Occupational Health & Wellbeing Service Administrator to join a collaborative unit delivering admin support across the service. 37 hours per week, with flexible/part-time options. Permanent contract and location in Horsham, with travel to other sites as required.

You will handle enquiries, manage diaries, maintain confidential records and liaise with external providers, supporting service delivery and continuous improvement.

Qualifications

• Strong administrative experience with excellent organisational skills.
• Proven customer service skills and the ability to communicate effectively with a wide range of people.
• Confidence in handling enquiries and potentially difficult conversations with professionalism and sensitivity.
• Good IT skills, including Microsoft Office, Excel and experience of working with data systems.
• High level of accuracy and attention to detail, particularly when managing confidential records and data.
• Ability to prioritise workloads, manage competing demands and adapt to changing priorities.
• Experience within an Occupational Health, healthcare or medical environment is desirable.

Responsibilities

• Provide administrative support across the Occupational Health & Wellbeing Service to ensure efficient day-to-day operations.
• Manage enquiries received by telephone, email and post, responding professionally and sensibly to service users.
• Coordinate and manage clinical team diaries, maximising appointment availability and supporting service delivery within agreed timescales.
• Maintain accurate and confidential electronic health records in line with data protection and medical confidentiality requirements.
• Liase with external healthcare providers, including physiotherapy, psychological services, GPs and medical specialists, to obtain reports and support service delivery.
• Support quality assurance activities, identifying opportunities for improvement and sharing best practice across the team.
• Assist in the administration of specialist programmes, including vulnerable role screening.
• Support the induction and training of new team members and contribute to the development of effective processes and procedures.
• Work collaboratively with clinical colleagues and stakeholders to deliver excellent customer service and a positive experience for service users.
• Undertake additional duties appropriate to the role and grade as required.

Skills

Administrative experience

Customer service

IT skills

Data handling & confidentiality

Tools

Microsoft Office

Excel

Data systems

Job description

Surrey Police & Sussex Police in Horsham is seeking an Occupational Health & Wellbeing Service Administrator to join a collaborative unit delivering admin support across the service. 37 hours per week, with flexible/part-time options. Permanent contract and location in Horsham, with travel to other sites as required.

You will handle enquiries, manage diaries, maintain confidential records and liaise with external providers, supporting service delivery and continuous improvement.