O2C Metrics portfolio Analyst – Manager - English – Remote –UK

Genpact; Liverpool; Remote; GBP 50,000 - 70,000; Full time

Job summary

Genpact seeks an O2C Metrics Portfolio Analyst – Manager for a remote position in the UK. The role focuses on developing metrics and dashboards to enhance operational performance. Ideal candidates should possess strong analytical skills, be proficient in tools like Power BI, and have excellent communication abilities.

Benefits

Access to professional training

Free access to an award-winning learning platform

Work in a multicultural environment

Job security with consistent openings

Comprehensive benefits including insurance

Extra vacation days

Discounts

Referral program with rewards

Qualifications

• Proven experience in analytics or reporting.
• Excellent communication skills with a minimum proficiency of C1 in English.
• Results-driven and customer-focused.

Responsibilities

• Develop operational KPIs aligned to business targets.
• Establish regular reporting and dashboards for trend analysis.
• Investigate performance issues and prepare reports.

Skills

Analytical skills

Problem-solving

Communication

Interpersonal skills

Collaborative teamwork

Tools

Power BI

Python

R

Job description

Genpact is inviting applications for the position of O2C Metrics Portfolio Analyst – Manager, a remote role based in the UK. The analyst will develop KPIs and dashboards, providing insights to improve performance for operations and clients. Ideal candidates will have strong analytics experience, excellent communication skills, and proficiency with Power BI, Python, or R.

We offer:

• Access to professional training
• Free access to an award-winning learning platform
• Work in a multicultural environment
• Job security with consistent openings

Qualifications

• Proven experience in analytics or reporting
• Excellent written and spoken English (minimum C1)
• Results-driven and customer-focused

Responsibilities

• Develop operational KPIs aligned to business targets
• Establish regular reporting and dashboards for trend analysis
• Investigate performance issues and prepare reports

Skills

• Analytical skills
• Problem-solving
• Communication
• Interpersonal skills
• Collaborative teamwork

Tools

• Power BI
• Python
• R

About Genpact

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. With over 125,000 employees across more than 30 countries, we are driven by curiosity, entrepreneurial agility, and a desire to create lasting value for clients. We serve leading enterprises, including Fortune Global 500 companies, with our deep industry knowledge, digital operations services, and expertise in data, technology, and AI.

Application Details

We are inviting applications for the role of O2C Metrics Portfolio Analyst – Manager - English – Remote – UK. The role involves developing process KPIs, Power BI dashboards, and performing root cause analysis on performance metrics. The analyst will proactively understand deviations from targets and recommend actions.

Responsibilities

• Develop operational KPIs to drive performance
• Create dashboards for visibility into trends
• Investigate performance misses, including data preparation and reviews
• Engage with internal and external stakeholders
• Provide insights and action plans for recurrent issues
• Align with operations and LEAN leaders on process improvements
• Conduct contractual KPI root cause analysis and business reviews
• Establish governance for contractual KPIs
• Regular reporting on KPI trends

Qualifications

Minimum Qualifications

• Proven experience in analytics or reporting
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to collaborate across teams
• Knowledge of Power BI, Python / R is advantageous

Preferred Qualifications/Skills

• Results-driven with accountability
• Customer-focused
• Detail-oriented and analytical
• Process improvement mindset
• Resilient and adaptable
• Excellent English (C1 or above)

What We Offer

• Secure employment with consistent openings
• Multicultural environment with employees from over 30 countries
• Support for professional training and career growth
• Free access to learning platforms
• Comprehensive benefits including insurance, extra vacation days, and discounts
• Referral program with rewards

Equal Opportunity Statement

Genpact is an Equal Opportunity Employer. We consider all applicants regardless of race, color, religion, sex, age, or other protected characteristics. We are committed to a respectful and innovative workplace. For more info, visit www.genpact.com. We do not charge fees for job applications, and beware of scams that ask for payment or equipment purchase.

Application Process

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Locations and Salary

Manchester, Remote | GBP 50,000 - 70,000 | 6 days ago