Nutrition Advisor

Procter & Gamble; Royal Tunbridge Wells; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

A leading global consumer goods company is seeking a passionate nutrition advice specialist to join their Nutrition Advice Team in Tunbridge Wells. The role involves providing expert nutrition advice and responding to customer queries via various channels. Ideal candidates should have a degree in Nutrition and experience in customer service. The company offers a dynamic work environment, competitive compensation, and benefits including private health insurance and a double-matched pension scheme.

Benefits

Double-matched pension scheme

Private health insurance

Stock ownership scheme

25 days holiday

Lunch allowance

Qualifications

• A degree in Nutrition or a health-related degree with substantial nutrition content.
• Experience in a customer service role is ideal.
• Ability to explain complex concepts clearly in English.

Responsibilities

• Provide nutrition advice to customers through various channels.
• Maintain up-to-date knowledge of products and nutrition developments.
• Log advice contacts and resolve queries in a timely manner.

Skills

Nutrition advice

Customer service

Communication

Teamwork

Education

Degree in Nutrition (BSc)

Job description

Overview

Our Nutrition Advice Team play a critical role in providing expert advice to both our professional customers and home consumers on nutrition and health related queries. We are looking for a passionate nutrition advice specialist to join our team!

Responsibilities

• Based in our Lamberts HQ in Tunbridge Wells, provide nutrition advice to our customers through multiple channels including phone, email, live chat, and social media.
• Respond to new and exciting customer queries in a fast-paced, busy environment, delivering accurate and responsible nutrition advice.
• Maintain up-to-date knowledge of product ranges and latest developments in nutrition, staying aware of changes in the competitor landscape.
• Ensure prompt and reliable service with good organization skills and the ability to multi-task, recording advice contacts, safety and quality related inquiries in our CRM system.
• Follow procedures to meet Quality Control standards and resolve queries in a timely manner, logging complaints and responding within the correct time frame.

What we offer

• Responsibilities from Day 1 – take ownership of your work in a fast paced, exciting environment.
• Continuous coaching – formal training and daily mentoring from your manager within a team of other advisors.

What we are looking for

• Education: Degree in Nutrition (BSc) or a health-related degree with substantial nutrition content; other nutrition-related qualifications (e.g., Diploma) may be considered.
• Customer Experience: Ideally experience in a customer service facing role via telephone, e-commerce, or face to face.
• Communication: Ability to explain complex concepts clearly in both verbal and written English.
• Team Player: Ability to work within a team and support colleagues as required, with adaptability and flexibility.

Company & Location

Procter & Gamble (P&G) is a leading global consumer goods company. Lamberts Healthcare Limited is part of the P&G Group and was one of the UK's first suppliers of high-quality nutritional supplements direct to the public by mail order and e-commerce sources.

This role is based at our Tunbridge Wells Office, located close to the station, with free parking and a lunch allowance. The office operates a three-day-a-week in-office model with the remainder of the week available to work from home.

Benefits & Environment

Dynamic and respectful work environment — employees are at the core; we value every individual and encourage good work/life balance. Competitive compensation features a Total Rewards approach including:

• Double-matched pension scheme
• Private health insurance
• Participation in a stock ownership scheme
• 25 days holiday
• Flex4Me Fund to tailor benefits to your needs