Nursing Support Worker (Mental Health) - PICU

NHS; Carmarthen; On-site; GBP 25,000 - 27,000; Full time

Job summary

A leading healthcare provider is seeking a Nursing Support Worker (Mental Health) for their PICU in Carmarthen. The role requires candidates with a caring approach and ability to work under pressure, providing holistic care and support to service users. Various full and part-time shifts are available, with an emphasis on team collaboration and effective communication. Experience in a relevant healthcare setting is essential.

Qualifications

• Experience of working within a relevant health or social care environment.
• Knowledge of the Code of Conduct for Healthcare Support Workers.
• Ability to complete certified physical intervention training.

Responsibilities

• Assist the MDT in providing holistic and person-centered care.
• Work effectively as part of a team in a challenging environment.
• Provide treatment to service users with mental health difficulties.

Skills

Empathy

Teamwork

Communication skills

Education

Level 3 qualification in a health care related subject

Job description

Nursing Support Worker (Mental Health) - PICU

Cwm Seren PICU is an eight-bed mixed gender Psychiatric Intensive Care Unit.

We are looking for motivated and dynamic individual who is able to work under pressure and join our dedicated team of staff, who provide aim to provide the highest standards of care and treatment to all our service users.

There is opportunity to learn new skills and develop professionally within a positive and challenging environment.

Care and treatment are provided through CTP with an emphasis on recovery, providing hope and optimism for the future, evidenced based interventions and psychological therapies, with emphasis placed on returning our service users to the least restrictive environment within an optimum and appropriate time frame.

Main duties of the job

The successful candidate will assist the MDT in providing holistic and person-centred care & treatment to service users experiencing complex and challenging mental health difficulties.

We are looking for individuals with a caring and empathetic approach, dedicated to providing non-judgemental and holistic care to all service users. The ability to work effectively as part of a team is essential, with the post holder requiring excellent written & verbal communication skills.

The post will entail night and day shifts dependent on the service needs.

Various full and part time hours are available.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Interviews will be held on 21/10/2025

About us

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

• Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
• Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
• Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
• Numerous mental health and learning disabilities services

Job responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Person Specification

Qualifications and Knowledge

• Level 3 qualification in a health care related subject Or Equivalent experience and can evidence work based competency demonstrating theoretical knowledge, and the ability to undertake clinical care duties relevant for the role which is gained through experience and worked based training/short courses
• Knowledge of the Code of Conduct for Healthcare Support Workers in Wales and All Wales Delegation Guidelines (HEIW).
• Knowledge of relevant policies and procedures within a healthcare setting for example the principles of Safeguarding adults/children to keep patients within their care safe, and confidentiality for example General Data Protection Regulations (GDPR).
• Ability to be able to complete certified /accredited physical intervention training, for example Prevention and Management of Violence and Aggression (PMVA) during induction.
• Certified /accredited physical intervention training, for example Prevention and Management of Violence and Aggression (PMVA).

Experience

• Experience of working within a relevant heath or social care environment, providing direct patient care.
• Experience of working with patient groups relevant to area of practice
• Experience of working within the NHS.

Language Skills

• Welsh Speaker (Level 1)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,313 to £26,999 a yearper annum (pro rata if part time)