Nurse (Telephone Triage)

NEMS Community Benefit Services; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Job description

Job Summary

At NEMS we have an exciting opportunity for Urgent Care Telephone Triage Clinicians to join our team!

The successful candidates will take part in our 6 month bespoke training programme, which aims to build your clinical knowledge and confidence.

Main duties of the job

The role involves carrying out clinical telephone consultations, providing advice and information in line with policies, procedures, and guidelines, whilst utilising professional judgement and referring to other agencies where appropriate.

We welcome applications from everyone. If you require any reasonable adjustments throughout the recruitment process and beyond, we encourage you to get in touch with our Recruitment Officer, who can help.

About Us

NEMS CBS is a high quality, high performing; not-for-profit organisation which delivers integrated urgent care and urgent primary care services to over 1 million patients. Responsive, adaptable and continually evolving, we have a reputation for delivering locally tailored, safe, effective and cost-efficient services with high levels of patient satisfaction.

We are committed to investing in our people and have an established programme of learning and development, successfully developing our own Urgent Care Practitioners and Advanced Clinical Practitioners.

NEMS currently operates 3 main services: (1) Integrated Urgent Care across Nottinghamshire serving a patient population of over 1 million, including home visiting, remote consultation and clinical assessment services; (2) Urgent Primary care provision located within the A&E Department at QMC; (3) A 24-hour walk-in urgent primary care service adjacent to Kings Mill Hospital A&E, Mansfield.

NEMS CBS is a registered society under the Co-operative and Community Benefit Societies Act 2014.

Employee Benefits

• 25 days of holiday entitlement + bank holidays (pro rata)
• Additional 5 days Annual Leave upon completion of 5 years continued service with NEMS
• NHS Pension
• Access ongoing continuous professional development
• Regular clinical supervision
• Flexible working options
• Employee Assistance Programme
• Opportunity to participate in service development and improvement
• Free tea & coffee
• Eye Care Vouchers
  
  

Date posted

19 March 2025

Pay scheme

Salary

£21.84 to £25.94 an hour Plus Unsocial Enhancements

Contract

Permanent

Working pattern

Full-time

Reference number

U9183-25-0019

Job locations

Forward House

Station Street

Nottingham

NG2 3AJ

Job Description

Job responsibilities

Some Aspects Of The Role Include

• Undertake telephone clinical assessments of patients healthcare needs and provide clinical advice in accordance with relevant policies and guidance, and facilitate onward referral to other professionals if required.
• Encourage patients to carry out self-care where appropriate, supported by direction to other sources of health and social care information.
• Advise callers on the correct use of primary, secondary and emergency healthcare services, and assess and prioritise patients clinical needs in accordance with NEMS policies and guidelines.
• Liaise and communicate clinical information verbally and via technical links with NEMS and health and social care partners to ensure continuity of care for the caller.
• Administer medicines under Patient Group Directions as appropriate.
• Dispense medicines prescribed by Primary Care Practitioners and doctors in accordance with NEMS policies.
• Liaise directly with NEMS GPs and Senior Primary Care Practitioners regarding medicines outside of the individuals normal sphere of competence and medicine-related uncertainties.
• Liaise with other professionals to facilitate direct referrals to other health care providers within the policies of the organisation and 111 FIRST.
• Participate in the mentorship of visiting health professionals and students on recognised training programmes.
• Recognise and act upon opportunities through consultation to promote public health.

Person Specification

Experience Essential

• At least 3 years post registration experience.

Desirable

• Previous telephone triage/consultation experience. Experience Using Adastra. Experience using clinical decision software tools I.E. Odyssey / pathways etc.

Qualifications Essential

• Registered Healthcare Professional

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

NEMS Community Benefit Services Ltd

Address

Forward House

Station Street

Nottingham

NG2 3AJ

Employer's website

https://nemscbs.net/ (Opens in a new tab)