Nurse (Telephone Triage)

Integrated Care System; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare organization in Nottingham is looking for experienced Urgent Care Telephone Triage Clinicians. Candidates must have at least 3 years of post-registration experience and be registered healthcare professionals. The role involves conducting clinical assessments and advising patients effectively. The ideal candidate is familiar with telephone triage and has experience using relevant clinical software. Benefits include flexible working and opportunities for professional development.

Benefits

25 days of holiday entitlement + bank holidays

Additional 5 days Annual Leave after 5 years

Ongoing professional development

Flexible working options

Employee Assistance Programme

Free tea & coffee

Eye Care Vouchers

Qualifications

• At least 3 years post registration experience.
• Previous telephone triage/consultation experience.

Responsibilities

• Conduct clinical telephone assessments and provide advice.
• Liaise with healthcare professionals to ensure continuity of care.
• Encourage patients to self-care and direct them to resources.

Skills

Telephone triage

Clinical assessment

Communication

Education

Registered Healthcare Professional

Tools

Adastra

Clinical decision software

Job description

At NEMS we have an exciting opportunity for Urgent Care Telephone Triage Clinicians to join our team!

The successful candidates will take part in our 6 month bespoke training programme, which aims to build your clinical knowledge and confidence.

Main duties of the job

The role involves carrying out clinical telephone consultations, providing advice and information in line with policies, procedures, and guidelines, whilst utilising professional judgement and referring to other agencies where appropriate.

We welcome applications from everyone. If you require any reasonable adjustments throughout the recruitment process and beyond, we encourage you to get in touch with our Recruitment Officer,who can help.

About us

NEMS CBS is a high quality, high performing; not-for-profit organisation which delivers integrated urgent care and urgent primary care services to over 1 million patients. Responsive, adaptable and continually evolving, we have a reputation for delivering locally tailored, safe, effective and cost-efficient services with high levels of patient satisfaction.

We are committed to investing in our people and have an established programme of learning and development, successfully developing our own Urgent Care Practitioners and Advanced Clinical Practitioners.

NEMS currently operates 3 main services: (1) Integrated Urgent Care across Nottinghamshire serving a patient population of over 1 million, including home visiting, remote consultation and clinical assessment services; (2) Urgent Primary care provision located within the A&E Department at QMC, (3) A 24-hour walk-in urgent primary care service adjacent to Kings Mill Hospital A&E, Mansfield.

NEMS CBS is a registered society under the Co-operative and Community Benefit Societies Act 2014.

Employee Benefits:

• 25 days of holiday entitlement + bank holidays (pro rata)
• Additional 5 days Annual Leave upon completion of 5 years continued service with NEMS
• Access ongoing continuous professional development
• Regular clinical supervision
• Flexible working options
• Employee Assistance Programme
• Opportunity to participate in service development and improvement
• Free tea & coffee
• Eye Care Vouchers

Job responsibilities

Some aspects of the role include:

• Undertake telephone clinical assessmentsof patients healthcare needs and provide clinical advice in accordance withrelevant policies and guidance, and facilitate onward referral to otherprofessionals if required.
• Encourage patients to carry outself-care where appropriate, supported by direction to other sources of healthand social care information.
• Advise callers on the correct use ofprimary, secondary and emergency healthcare services, and assess and prioritisepatients clinical needs in accordance with NEMS policies and guidelines.
• Liaise and communicate clinicalinformation verbally and via technical links with NEMS and health and socialcare partners to ensure continuity of care for the caller.
• Administer medicines under PatientGroup Directions as appropriate.
• Dispense medicines prescribed byPrimary Care Practitioners and doctors in accordance with NEMS policies.
• Liaise directly with NEMS GPs andSenior Primary Care Practitioners regarding medicines outside of theindividuals normal sphere of competence and medicine-related uncertainties.
• Liaise with other professionals tofacilitate direct referrals to other health care providers within the policiesof the organisation and 111 FIRST.
• Participate in the mentorship ofvisiting health professionals and students on recognised training programmes.
• Recognise and act upon opportunitiesthrough consultation to promote public health.

For the full job description, please find attached to this advert.

Person Specification

Experience

• At least 3 years post registration experience.
• Previous telephone triage/consultation experience. Experience Using Adastra. Experience using clinical decision software tools I.E. Odyssey / pathways etc.

Qualifications

• Registered Healthcare Professional

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.