Nurse Case Manager

Healix International; Esher; On-site; GBP 42,000; Full time

Job summary

Healix International is seeking experienced nurses for the Nurse Case Manager role, positioned within a dynamic medical assistance team. This office-based position offers the opportunity to utilize clinical skills, manage emergency cases, and provide nursing advice, ensuring expert care for clients in challenging situations. Flexibility in hours is provided, with occasional remote work options.

Benefits

UK employee healthcare benefits

Flexible hours

Opportunity for career development

Qualifications

• Registered General Nurse with a current NMC pin.
• 4 years recent acute care nursing experience.
• Prior clinical case management experience advantageous.

Responsibilities

• Provide efficient, supportive patient service for Healix clients.
• Manage emergency medical assistance and claims.
• Provide non-diagnostic medical advice directly to policyholders.

Skills

Communication

Problem Solving

Adaptability

Empathy

Education

Current NMC pin

Tools

MS Word

Excel

PowerPoint

Job description

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Job Description

Job Description

Location: Healix Group, Healix House, Esher Green

About The Nurse Case Manager Role

We are seeking experienced nurses to join our team in a dynamic, diverse and fulfilling role. This presents an exceptional chance for nurses to transition from the rigors of a clinical setting to a UK office-based position, all while continuing to apply their invaluable nursing expertise supporting patients who value nurse advice. This is a role where no two days are the same.

The role offers the opportunity to undertake flight nursing outside of the committed office work.

Position Overview Nurse Case Manager

Working as part of the Medical Assistance team, the role includes:

• The Monday - Sunday nursing team provide an efficient, cost effective and clinically supportive patient service on behalf of Healix clients.
• Management of all new and ongoing emergency medical assistance, claims, and repatriation cases working with co-ordinators and the wider organisation using problem solving expertise, to help patients who are often in very stressful situations in foreign hospitals.
• Provision of non-diagnostic medical advice directly to policyholders and Medical Helpline clients
• Providing clinical input to the OH team in the medical assessment of individuals pre-deployment utilising knowledge to reduce risk to those overseas
• Be a point of escalation to use your expert nursing knowledge for any patient, client, team member or overseas clinician providing the direct care
• Provision of emergency airline employee health services
• Checking equipment on return from repatriations and air ambulances and ensuring sufficient supplies are available to manage the repatriation workload.
  
  

Key Relationships For The Nurse Case Manager Role

Healix doctors; Medical Assistance and Repatriation Coordinators, Healix' Government nursing team; New Zealand nursing and repatriation coordinator teams; Healix Security Services team; airline employee health teams; overseas medical teams; airline medical clearance departments; suppliers and other departments within the Healix group. Global Medical Arrangement Team, and wider OH teams, Clients.

Ideally, we are looking for full time hours but can offer some flexibility dependent upon experience. The role is generally office based but there is some opportunity to work from home infrequently. The shift patterns cover 8am to 10pm Monday to Friday.

We are a 24/7 Global Health operations team so occasionally some additional flexibility is required (the nights are covered by the New Zealand team).

To find out more about more about this role, please listen to this podcast: S5:E7 : James Wilson and Gian - Assistance Stories - Apple Podcasts

About The Role

About You:

• Registered General Nurse, with a current NMC pin.
• Ideally 4 years recent acute care nursing experience, including several years’ experience within a critical care area or similar (e.g ICU/A&E/HDU/CCU/acute surgical nursing).
• Prior experience in clinical case management is advantageous.
• Exceptional telephone etiquette and technical proficiency, including proficiency in MS Word, Excel, PowerPoint, and databases.
• Some elements of the role would suit nurses with broader travel health/cruise ship nursing as well as:
• Military Nursing
• Public Health/Travel Health Nursing
• Humanitarian/NGO work
• Demonstrate adeptness in identifying critical medical issues and promptly escalating them for appropriate case management.
• Excel under pressure within a fast-paced environment, displaying adaptability and empathy.
• Communicate effectively in written and spoken English, exhibiting strong communication skills.
• Proficiency in additional language(s) is advantageous.
• Enjoy working in a collaborative team in a professional business environment, making clear plans both short and long term for patients
  

Skills Needed

About The Company

We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations – whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we’ll pull them out and bring them home.

We’re co-ordinators and problem-solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical co-ordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed help individuals, not slot them into a predetermined solution.

We work with governments, broadcasters, NGOs, international corporations, major insurers and more. No two clients are the same: we adapt our services to their needs.

More importantly, we adapt to the practical and human needs of the individuals we protect. Most of us are on the front line; we keep our back office lean. We don’t use scripts, and we don’t time calls. We never lose sight of the fact that we’re dealing with real people.

Company Culture

Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world.

Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care.

Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit.

We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care.

Desired Criteria

• Experience of working within a government, military or overseas environment or medical insurance, assistance sector, or repatriation experience would be an advantage.
  
  

Required Criteria

• Hold a current NMC Pin and have been working at (band 5 or above) with a minimum of 3 years recent clinical experience.
• We require basic IT skills along with excellent written and verbal communication skills
• Ability to work within a team environment as well as directly with clients
• Be able to work independently in order to plan and manage their caseload.
  
  

Closing DateFriday 13th June, 2025

Contract Typefulltime

Salary£42,000.00 Yearly

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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