(nternal) Receptionist based at Hall Grange, Croydon

MHA; Croydon; Hybrid; GBP 12,398,000 - 17,909,000; Full time

Benefits offered by this job

28 days holiday

Pension scheme

Life assurance

DBS checks

Uniforms provided

Counselling services

Flexible leave options

Discounts (Blue Light)

Job summary

MHA is seeking a warm, organised Receptionist to join Hall Grange care home in Croydon. You will be the first point of contact for residents, visitors and professionals, handling enquiries and providing friendly support to the home team.

You will manage visitor sign-in, answer phones, provide admin support to the Home Manager and Administrator, and promote a professional image to help maintain a welcoming environment.

Qualifications

• Telephone reception or customer-facing experience required.
• Proficient in Microsoft Office and basic IT systems.
• Strong verbal and written communication skills.
• Organised, detail-oriented and able to multitask.

Responsibilities

• Welcome visitors and check identity, directing them to the right staff.
• Answer and manage incoming telephone calls professionally.
• Provide administrative support to the Home Manager and Administrator.
• Process documentation and maintain office records.
• Operate office equipment and supporting IT systems.
• Help maintain security and the home’s safety standards.
• Promote the home’s reputation through excellent customer service.
• Attend staff meetings and mandatory trainings.

Skills

Telephone experience

Excellent communication

Organisational skills

Calm under pressure

Professional demeanor

Team player

Tools

Microsoft Office

Job description

(nternal) Receptionist based at Hall Grange, Croydon

For this role, we are currently considering candidates who live within approximately 15 miles of the Care Home. This ensures commutes are manageable and support your wellbeing and work-life balance. If you live outside this area but would still find the commute manageable, please get in touch - we are happy to review individual circumstances.

About the role

We are looking for a warm, organised and professional Receptionist to join our team at MHA. This is a key front-of-house role, providing a friendly and reassuring welcome to residents, visitors and professionals, while supporting the smooth day-to-day running of the home.

As Receptionist, you will be the first point of contact for visitors and telephone enquiries, helping to create a positive first impression and ensuring enquiries are handled efficiently and courteously. You will also provide administrative support to the Home Manager and Administrator as required.

What you will do

• Welcome all visitors courteously, check their identity and establish the reason for their visit.
• Notify the appropriate member of staff of visitors’ arrival and ensure visitors are directed correctly.
• Answer and manage incoming telephone calls in a friendly and professional manner, responding to enquiries or redirecting calls as needed.
• Provide administrative support to the Home Manager and Administrator, including processing documentation.
• Operate office equipment such as computers, photocopiers and other standard office systems.
• Help maintain the security of the home at all times.
• Promote the good reputation of the home through professional conduct and customer service.
• Attend staff and client meetings, training and mandatory courses as required.
• Work in line with MHA policies, including safeguarding, infection prevention, health & safety and equal opportunities.

About you

We are looking for someone who is friendly, calm and confident, with excellent communication and organisational skills.

You will bring:

• Telephone and reception experience, or equivalent customer-facing experience.
• Experience of using Microsoft Office or similar IT systems.
• Strong verbal and written communication skills.
• Good organisational skills and attention to detail.
• The ability to multitask and remain calm under pressure.
• A pleasant, professional manner and smart presentation.
• A team-focused approach with the ability to use your own initiative.
• An interest in supporting older people and living out MHA’s values.

You will be joining an organisation with strong values and a supportive culture, where every role plays an important part in helping people live later life well. At MHA, reception teams help create safe, welcoming and well-organised homes.

Rewards and benefits

In addition to a competitive hourly rate, you will enjoy:

• 28 days holiday (including bank holidays) and an option to buy annual leave (pro-rota for part time)
• A strong pension scheme and life assurance
• Free DBS checks and uniforms (where applicable)
• Confidential counselling, chaplaincy support and access to our hardship fund
• Flexible options to buy or sell annual leave, plus family-friendly policies
• Discounts through the Blue Light Card, Health Service Discounts and the Vivup app
• A full induction, ongoing training and development opportunities
• Long service awards to celebrate your contribution

About the home

Hall Grange care home in Croydon

Hall Grange is a unique and characterful home where colleagues feel part of a close-knit community with a shared commitment to supporting older people. Its rich history and stunning surroundings create a special backdrop for meaningful work.

Colleagues value the supportive team culture, where everyone works collaboratively to provide thoughtful, person-centred care. The home’s long-standing connection to the local community and MHA’s charitable foundations give colleagues a strong sense of purpose and pride.

For job seekers looking for a role that blends heritage, compassion and teamwork, Hall Grange offers a meaningful and inspiring place to grow.

For more information about the home, please click here

Where the role requires a Standard or Enhanced DBS check, the successful candidate will be required to join and maintain membership of the DBS Update Service. MHA will pay for the DBS check and will provide an additional payment through payroll equivalent to the standard annual Update Service subscription fee. Further details will be provided during onboarding.

Please note that interviews may take place prior to the closing date and if a suitable candidate is appointed the role may close early.

Please note that interviews may take place prior to the closing date and if a suitable candidate is appointed the role may close early.
Recruitment agencies: please note, MHA do not accept unsolicited CVs from recruitment agencies, regardless of whether they are on our Preferred Supplier List (PSL). We only accept CVs from agencies that have been appointed and briefed by MHA’s Talent Acquisition Team.

Equality, diversity and inclusion

MHA are fully committed to the principles of equality, diversity and inclusion (EDI) as this is embedded in our values: respect, nurture and inspire. In addition, as a committed employer we have been awarded level 2 under the Disability Confident Scheme.

Please note that interviews may take place prior to the closing date and if a suitable candidate is appointed the role may close early.