NS218671 Switchboard Operator

NHS Grampian; Aberdeen City; On-site; GBP 40,000 - 60,000; Full time

Job description

NHS Grampian has two posts available for the position of Switchboard Operator to handle calls and respond to requests in the busy central switchboard at Aberdeen Royal Infirmary, as part of the ICT Services, Customer Services team.

The posts are temporary 23-month contracts and will require shift work to cover the 24-hour, 365-day operation of the Switchboard Service. The role requires excellent communication skills, both written and oral, and involves handling calls from staff and the public, responding to bleep requests, emergency calls, monitoring alarms, and providing advice on telephony services to NHS employees and the public. Full training will be provided, but knowledge of NHS Grampian is advantageous. The position is based at the Communications Centre at Aberdeen Royal Infirmary.

For informal enquiries, please contact Susan Fraser (Switchboard Supervisor) at Ext. 52257.

Additional Information for Candidates

You should apply via the application process on Jobtrain. Please do not upload a CV, as it will not be used for shortlisting. The closing date is midnight on the specified date, but the post may close early if applications are high.

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Internal candidates should update their Jobtrain profile to reflect their NHS Grampian employment status.

• Note: If operating within the Aberdeen City Low Emission Zone, you are responsible for all associated costs.

NHS Grampian is one of the fourteen regional health boards of NHS Scotland, serving over 500,000 people across Aberdeen, Aberdeenshire, and Moray. We aim to foster a positive environment aligned with our NHS and Social Care values.