NS218671 Switchboard Operator

NHS National Services Scotland; Aberdeen City; On-site; GBP 40,000 - 60,000; Full time

Job summary

A regional health board in Scotland is seeking a Switchboard Operator for its busy central switchboard at Aberdeen Royal Infirmary. The role involves handling calls, responding to requests, and providing support for telephony services. Applicants should have excellent communication skills and be prepared for shift work. Full training is provided. This is a temporary 23-month contract.

Qualifications

• Must handle calls and respond to requests in a busy environment.
• Requires shift work to cover a 24/7 operation.
• Full training is provided for successful candidates.

Responsibilities

• Handle calls from staff and the public.
• Respond to emergency calls and monitor alarms.
• Provide advice and support on telephony services.

Skills

Excellent communication skills

Knowledge of NHS Grampian

Job description

NHS Grampian has two posts available for the position of Switchboard Operator to handle calls and respond to requests in the busy central switchboard at Aberdeen Royal Infirmary, as part of the ICT Services, Customer Services team.

The posts are temporary 23 month contracts, and will require shift work to cover the 24 hour; 365 Days a year operation of the Switchboard Service. The post requires excellent communication skills, both written and oral and will deal with handling calls to the Switchboard from both staff and the public, responding to bleep requests, responding to emergency calls, monitoring alarms and providing advice and support on "telephony" services to NHS employees and the Public. Full training will be given to the successful applicants but knowledge of NHS Grampian would be an advantage. The post is based at the Communications Centre at Aberdeen Royal Infirmary.

Informal enquiries are welcome to Susan Fraser (Switchboard Supervisor’s) on Ext. 52257

ADDITIONAL INFORMATION FOR CANDIDATES

You should apply for this post by completing the application process on Jobtrain.
DO NOT upload a CV as this will not be used for short listing purposes.
Posts close at midnight on the indicated date unless the advert states otherwise. Post may close early due to volume of applications.
For help to complete an application on Job Train please follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/
To view our accessibility statement, please follow this link: https://www.eess.nhs.scot/jobtrain-accessibility-statement/
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**Please note - If this post operates within Aberdeen City Low Emission Zone, you will be responsible for all costs associated with entering.**

NHS Grampian forms one of the fourteen regional health boards of NHS Scotland and is responsible for providing health and social care services to a population of over 500,000 people living in Aberdeen, Aberdeenshire and Moray.

As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and Social Care values.