NS217953 Datix/ Quality Informatics Facilitator

NHS Grampian; Aberdeen City; On-site; GBP 25,000 - 32,000; Full time

Job summary

A regional health board in Scotland is seeking a Quality Informatics Facilitator to support the use of Quality Informatics systems. You will be responsible for training staff, resolving user issues, and ensuring the systems are effectively maintained. The ideal candidate will have strong IT skills, experience with systems like Datix, and excellent communication abilities. This is a full-time, permanent position based in Aberdeen.

Benefits

Full training on NHS Grampian’s Quality Informatics Systems

Supportive and collaborative team environment

Opportunities for professional development

Qualifications

• Technically skilled with strong IT skills, including Microsoft Excel.
• Confident communicator able to deliver training and explain complex information clearly.
• Organised and detail-oriented with the ability to manage multiple tasks.
• Experienced in system administration with a background in supporting IT systems.
• Educated to HND level or equivalent with additional training or experience to degree level.

Responsibilities

• Act as the first point of contact for system users.
• Deliver tailored training sessions across NHS Grampian.
• Maintain and configure Quality Informatics systems.
• Support the production of reports and data analysis.
• Collaborate with stakeholders to identify system improvements.
• Respond to FOI requests and ensure data compliance.

Skills

Strong IT skills

Experience with Datix or similar systems

Confident communication

Organisational skills

Data protection knowledge

Education

HND level or equivalent

Tools

Microsoft Excel

Job description

Datix / Quality Informatics Facilitator Advert

Location: Summerfield House, Aberdeen Contract Type: Permanent | Full-Time (37 hours/week) Salary: Band 5

Job Purpose

This role exists to support NHS Grampian’s commitment to delivering safe, effective, and person-centred care through the effective use of Quality Informatics systems. These systems are used widely across the organisation, and the post holder will play a key role in supporting users, delivering training, and ensuring systems are maintained and developed in line with organisational needs.

About The Role

As a Quality Informatics Facilitator, you will be a key member of the Quality Informatics Team, acting as the first point of contact for staff using systems such as Datix. You will provide expert advice, resolve technical and user issues, and escalate more complex problems when necessary. You will also design and deliver training programmes, support system upgrades, and contribute to the development of policies and procedures that enhance system use and data quality.

Key Responsibilities

• Act as the first point of contact for system users, providing advice and resolving issues.
• Deliver tailored training sessions across NHS Grampian, adapting content to suit different audiences.
• Maintain and configure Quality Informatics systems, including user account management and permissions.
• Support the production of reports and data analysis to inform internal and external reviews.
• Collaborate with clinical and non-clinical stakeholders to identify system improvements and implement upgrades.
• Respond to Freedom of Information (FOI) requests and ensure data compliance.
• Participate in audits, system testing, and evaluation of training effectiveness.
  
  

About You

We’re looking for someone who is ideally -

• Technically skilled with strong IT skills, including Microsoft Excel, and ideally experience with Datix or similar systems.
• A confident communicator able to deliver training, explain complex information clearly, and build strong working relationships.
• Organised and detail-oriented with the ability to manage multiple tasks, maintain accurate records, and adapt to changing priorities.
• Experienced in system administration with a background in supporting or managing IT systems and a good understanding of data protection and confidentiality.
• Educated to HND level or equivalent with additional training or experience to degree level. A formal training qualification or equivalent experience is desirable.
  
  

Additional Requirements

• Willingness to travel across NHS Grampian sites as required.
• Comfortable handling sensitive or confidential information.
  
  

What We Offer

• Full training on NHS Grampian’s Quality Informatics Systems.
• A supportive and collaborative team environment.
• Opportunities for professional development and further training.
  
  

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Additional Information For Candidates

You should apply for this post by completing the application process on Jobtrain.

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• Please note - If this post operates within Aberdeen City Low Emission Zone, you will be responsible for all costs associated with entering.**
  
  

NHS Grampian forms one of the fourteen regional health boards of NHS Scotland and is responsible for providing health and social care services to a population of over 500,000 people living in Aberdeen, Aberdeenshire and Moray.

As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and Social Care values.