NRSWA / Streetworks Planner

Viper; Hemel Hempstead; On-site; GBP 29,000 - 38,000; Full time

Job summary

Viper is seeking a highly organised Planner for a 12-month fixed-term contract to ensure operational works are delivered efficiently, safely, and in line with contractual commitments. You will coordinate and schedule works, allocate tasks, monitor progress, and manage backlogs while ensuring permits and notices are obtained and maintained.

You will liaise with operational teams, clients, and customers to provide accurate information and keep systems updated to meet service levels and customer

Qualifications

• Experience in planning, scheduling or coordination roles.
• Proficiency with planning systems such as Street Manager or Aurora.
• Good understanding of street works, traffic management and utility planning.

Responsibilities

• Coordinate and schedule works to meet contractual service level agreements.
• Allocate work and monitor progress; manage backlogs.
• Ensure required permits and notices are obtained and maintained; update relevant systems.

Skills

Planning experience

Organisational skills

Communication skills

Tools

Street Manager

Aurora

Microsoft 365

Excel

Outlook

Teams

Word

Job description

The Vacancy

Are you a highly organised planner who thrives in a fast-paced environment? We're looking for a Planner to join our team on a 12-month fixed-term contract, playing a vital role in ensuring operational works are delivered efficiently, safely, and in line with contractual commitments. This is an excellent opportunity to join a supportive team where your planning expertise will directly contribute to the successful delivery of essential utility and infrastructure projects.

As a Planner, you will be responsible for coordinating and scheduling works to ensure contractual service level agreements are achieved while maximising workforce efficiency. Working closely with operational teams, supervisors, clients, and customers, you will allocate work, monitor progress, manage backlogs, and ensure all required permits and notices are obtained and maintained. You will provide accurate information to field teams, respond to client requests, resolve planning issues, and keep relevant systems updated to ensure works are delivered safely, efficiently, and to the highest standards of customer service.

What We're Looking For

• Previous experience in a planning, scheduling, or coordination role.
• Experience using Street Manager, Aurora, or similar planning systems.
• Good understanding of street works, traffic management requirements, and utility planning processes.
• Strong organisational skills with the ability to manage workloads and meet deadlines.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft 365 applications, including Excel, Outlook, Teams, and Word.
• A positive, solution-focused approach and commitment to delivering excellent customer service.
• Previous utilities experience would be advantageous.