NRC Team Administration Assistant

ZeroAge; Loughborough; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading rehabilitation centre in Loughborough seeks part-time Administration Assistants to support their team. This role is crucial for patient coordination and requires excellent organizational and communication skills. Candidates should have a Level 3 qualification in administration and be proficient in Microsoft Office. Ideal for those passionate about transforming lives and contributing to innovative rehabilitation services.

Qualifications

• Knowledge of a range of admin/secretarial procedures.
• Ability to use modern office software (Word, Excel, PowerPoint).
• Excellent communication and telephone skills.

Responsibilities

• Provide a comprehensive admin and secretarial service to the NRC team.
• Support the smooth day-to-day running and coordination of the Rehabilitation service.
• Deal with telephone, email, and face-to-face enquiries clearly and efficiently.

Skills

Microsoft Office proficiency

Communication skills

Organizational skills

Ability to work under pressure

Education

Level 3 qualification in admin or equivalent

GCSEs including English

Tools

WebHISS

Careflow

DHR

NOTIS

HealthRoster

Job description

Job Summary

Are you ready to join a team of pioneers ready to revolutionise the future of rehabilitation? Do you have a passion for transforming the lives of people who have experienced severe injury or illness? Here at the National Rehabilitation Centre (NRC) you will join an innovative, forward thinking team with the collective objective of providing first class rehabilitation to our patients.

The role of the NRC Team Administration Assistant is integral to the patient journey and interdisciplinary team. This role helps to support the NRC team providing administrative and secretarial support to the team. We are looking for 2 part-time candidates, working 18.75 hours each.

Why choose the NRC? You will be at the forefront of big change over the next few years. Your contribution will be vital but not only that, you will be supported to grow and learn through our many developmental programmes at the NRC as well as to engaging in research an innovation.

Planning for the NRC is in its advanced stages, and the building will be ready in the Autumn of 2025. This role will be temporarily based at our current unit Linden Lodge at City Hospital until we move to the70 bed NRC facility late 2025.

For more details of the centre please visit the NRC website www.nationalrehabilitationcentre.nhs.uk.

Main duties of the job

In addition to the below summary, you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.

The successful candidate will support the NRC team by assisting in the day to day administration. We are looking for someone competent in the use of Microsoft Office packages and experience of hospital systems including Webhiss, Careflow, DHR, NOTIS and HealthRoster is desirable.

We are looking to appoint a conscientious and enthusiastic team player with excellent organisational and communication skills and be well motivated and reliable. You will be able to understand and accurately convey verbal and written information and be able to remain calm under pressure. You will be able to work as part of a team to ensure the smooth running of a busy department.

Job Description

Job responsibilities

• Provide a full comprehensive admin and secretarial service to the NRC team.
• Help to ensure the smooth day-to-day running and co-ordination of the Rehabilitation service.
• Deal with telephone, e-mail (including monitoring of the departments general email boxes) and face-to-face enquiries clearly, promptly, efficiently and politely.
• Responding to and resolving local issues as required and where appropriate following all relevant policies, procedures and guidelines, or escalating to the relevant member of the team, (taking comprehensive messages, when necessary) in a timely manner.
• Support team members in administrative tasks as requested. For example, photocopying, scanning, compiling information packs, drafting papers, word processing, electronic correspondence formatting and typing requested information.
• Update team systems such as annual leave, circulation lists and other team information.

Person Specification

Essential

Training & Qualifications

• Level 3 qualification in admin or equivalent level qualification or experience or A combination of Level 2 qualification or equivalent, additional courses and admin experience
• GCSE's including English or equivalent level qualification/experience
• Demonstration of RSA 1/2 or equivalent good and accurate typing skills/experience

Desirable

• RSA 3 typing/word processing or equivalent
• ECDL or equivalent
• Recognised secretarial/ administration qualification
• Experience using Health Roster system or equivalent

Experience

Essential

• Knowledge of a range of admin/secretarial procedures
• Ability to use modern office software (Word, Excel, PowerPoint)
• Excellent Communication and Telephone Skills
• Experience of managing a busy and varied workload

Desirable

• Secretarial / Administration experience in a busy office environment
• Minute taking / audio typing
• Experience of working for several managers

Communication & Relationships Skills

Essential

• Able to provide information to managers and colleagues (orally and electronically) as required and answering queries from staff/ our customers.
• Able to produce meeting notes, letters and reports
• Able to communicate clearly and effectively with colleagues and customers both face to face and in writing.
• Able to take telephone calls in a professional manner and following up actions as set out in own role.
• Good Customer Care skills
• Understands and practices the principles of confidentiality

Desirable

• Experience of dealing with customers
• Customer Care Training

Analytical & Judgement Skills

Essential

• Ability to work autonomously and to standard operating procedures Including organising own day-to-day work tasks and activities when workload is allocated
• Able to use judgement and make decisions on the basis on information received e.g. best time for meetings, diary re-arrangement etc.

Desirable

• Telephone and Diary Management Experience

Planning & Organisation Skills

Essential

• Ability to use own initiative to plan and prioritise own workload. Including organising own day-to-day work tasks and activities when workload is allocated
• Good Organisational Skills
• Excellent Time-Keeping

Desirable

• Is able to use tools to assist with own work load such as electronic diary systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Nottingham University Hospitals NHS Trusts

Address

National Rehabilitation Centre

Melton Road

Loughborough

LE12 5GF

Employer's website

https://www.nuh.nhs.uk/

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