NPS Ilford Receptionist (Band 2)

Virtual Bridges; Ilford; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a forward-thinking organization as a Receptionist in Ilford, where your strong communication and customer service skills will shine. This role involves managing reception duties, handling the switchboard, and performing essential administrative tasks. You will be part of a supportive team, working Monday to Friday in a dynamic environment that values adaptability and initiative. If you are looking to make a difference in the public sector with a 'can do' attitude, this is the perfect opportunity for you. Enjoy a competitive salary and benefits while contributing to a meaningful cause.

Benefits

Pension scheme

Holiday benefits

Qualifications

• Proven experience as a receptionist with strong customer service skills.
• Proficiency in Microsoft Office applications is essential.

Responsibilities

• Manage reception duties including handling the switchboard and greeting visitors.
• Perform administrative tasks such as photocopying and document management.

Skills

Strong communication skills

Good IT skills

Ability to work on your own initiative

Delivering at pace

Adaptability

Customer service skills

Education

At least 1 year's Receptionist experience

Tools

Microsoft Office Word

Microsoft Office Excel

Microsoft Teams

Job description

NPS Ilford - Receptionist

Contract: until 11/04/2025, with a possibility of extension

Salary: £12.09 per hour

Location: Ilford, London

5 days work setting:

Receptionist Role: One Post is Monday to Friday. Working on Reception requires good communication skills, both written and verbally. Responsibilities include dealing with the Switchboard and signing in People on Probation to see their Probation Officers. ADMIN tasks will include photocopying, uploading documents onto the system, posting out letters, and printing the daily appointment list. Weekly testing of fire alarms and panic alarms, issuing bus tickets and food bank vouchers to People on Probation are also required.

As a receptionist, it is essential to have good customer service and telephone manner, greeting people on probation.

Skills and Experience required:

• Delivering at pace
• Strong communication skills, both verbally and written
• Ability to work on your own initiative
• Strong and committed individual who can adapt to unexpected situations
• Good IT skills, including proficiency using Microsoft Office Word, Excel, Teams, etc.
• Ability to tackle challenges in a competent and reliable way
• At least 1 year's Receptionist experience is required.

Salary: £12.09 with benefits of pension scheme and holiday. The hours are working 9-5 Monday - Friday in the office, totaling 37 hours a week, with the other working day just on Mondays.

If you're looking to join the Public Sector workforce with a 'can do' attitude, then do not delay and apply today!

Please note: any successful applicants will need to undergo extensive pre-employment checks, which include 3 years' worth of referencing and a DBS check. This will take roughly 4 weeks to process after receiving an offer.

Brook Street is proud to support the Armed Forces Covenant and guarantees to interview all candidates who are veterans or spouses/partners of military personnel, provided they meet all the essential criteria for the vacancy.

As a Disability Confident Leader and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.