Nova Digital Field Engineer | Mid and South Essex NHS Foundation Trust

www.findapprenticeship.service.gov.uk - Jobboard; Basildon; On-site; GBP 80,000 - 100,000; Full time

Job summary

A public service employment platform is looking for a Digital Field Engineer based in Basildon, UK. This customer-facing role involves providing support for IT devices and infrastructure, requiring strong communication skills and technical expertise in various IT applications. Candidates should have a solid background in IT Service Delivery. Flexible working opportunities and career development support are available.

Benefits

Flexible working opportunities

Career development support

Qualifications

• Significant experience working within an IT Service Delivery team.
• In-depth knowledge of IT systems, hardware, software, and telephony systems.
• Ability to resolve IT issues both over the phone and in person.

Responsibilities

• Provide 2nd/3rd line support to end users.
• Travel between Trust sites resolving incidents.
• Develop knowledge of local and national IT systems.

Skills

Excellent communication skills

Technical knowledge of IT applications and hardware

Microsoft desktop applications

Active Directory

Cisco networking

Job description

The primary role of the digital field engineer is to provide 2nd/3rdline support services to end users relating to end user compute devices (PC’s, Laptops, Mobile Phones, printers etc), core infrastructure (networking, UPS’s, patching etc) and other digital services such as digital signage, room-based communications etc. You will be a mobile engineer travelling between both Trust sites resolving incidents, undertaking service requests, completing changes and assisting in any equipment refresh programs inline with business agreed SLA’s.



As this is a customer facing role it is essential for the successful candidate to have excellent communication skills and have significant relevant experience of working within an IT Service Delivery team.



Applicants need to demonstrate sound technical knowledge of a diverse set of applications and hardware to resolve incidents for end users both over the phone and in person. It is expected that candidates will have excellent working knowledge of Microsoft desktop applications and end user device hardware, along with infrastructure knowledge such as Active Directory, Cisco networking (switches, Wi-Fi), Cisco Voice etc.

Working as part of an integrated service delivery team, you will provide a friendly and professional IT service to everyone you deal with, taking ownership of your own work and engaging fully in departmental improvement plans and processes

· To develop an in-depth knowledge of all local and national IT systems, hardware, software and telephony systems. To support all customers across both organisations.

· As part of a specialist team be responsible for ensuring the timely resolution of incidents and fulfilment of customer requests, in accordance with standard operational procedures and agreed performance criteria.

· A key responsibility of this post will be to contribute as part of the wider Service Delivery team to meeting client SLA’s. Taking a flexible approach to meet client expectations and contractual KPIs with both on-site and remote support methods.

· This role will be continually making decisions about technical escalations, reacting to emerging technical situations and dealing with IT issues.



We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.

From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook – if you are dynamic, forward-thinking and enthusiastic we want you to join us.

We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.

Please see attached the job description for further information and details of this role.

We look forward to receiving your application.


This advert closes on Thursday 14 Aug 2025