Nottingham College IT Apprentice

Getting In Limited; Nottingham; On-site; GBP 10,000 - 40,000; Full time

Job summary

An exciting opportunity awaits as an IT Apprentice at a leading educational institution in Nottingham. This role is designed for individuals eager to kickstart their career in IT, where you will support the IT Customer Service team in delivering exceptional service. You will engage in problem-solving, assist in managing incidents, and contribute to the continuous improvement of IT processes. If you possess strong communication skills and a passion for technology, this apprenticeship offers a fantastic pathway to develop your skills and gain valuable experience in a supportive environment. Join a dynamic team and take your first step into the IT industry!

Qualifications

• Strong IT skills and problem-solving abilities are essential.
• Effective communication and teamwork skills are required.

Responsibilities

• Support IT Customer service team leader in meeting SLAs and KPIs.
• Implement and improve incident management processes for high-quality service.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Problem solving skills

Administrative skills

Logical thinking

Team working

Initiative

Patience

Education

Level 3 Information Communication Technician

Job description

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Apply to: Nottingham College IT Apprentice

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Nottingham College IT Apprentice

Apply From: 13/12/2024

Learning Provider

Delivered by NOTTINGHAM COLLEGE

Employer

Nottingham College

Vacancy Description

1. To support the IT Customer service team leader in ensuring that SLAs and KPI targets are being met.
2. To support the IT Customer service team leader to implement and continuously improve incident management, problem management and request fulfilment processes to ensure a consistent high-quality service to all end users.
3. To increase the number of incidents that can be resolved first-time using the tools available such as remote diagnostic over the phone and automations.
4. Apply problem-solving skills to IT issues or tricky incidents raised with the service desk and provide support in person when necessary.
5. Support the team with leveraging historic data and ITIL industry best practices to create knowledge base articles.
6. Support the roll out of upgrades or new hardware, systems, or applications.
7. To ensure requests are appropriately owned and managed across all IT teams to provide excellent customer service and satisfaction.
8. Be innovative in all aspects of service delivery in accordance with organisational values; be a role model of our values.

Key Details

Vacancy Title

Nottingham College IT Apprentice

Employer Description

Nottingham College is one of the largest further education and higher education colleges in the United Kingdom. Based in the city of Nottingham in England, it provides education and training from pre-entry through to university-degree level at its 10 centres in the city and around Nottinghamshire.

Vacancy Location

Adams Building Stoney Street NG1 1NG

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000291057

Key Dates

Apply From

13/12/2024

Closing Date For Applications

2025-01-15 23:59:59

Interview Begin From

Possible Start Date

2025-01-20 00:00:00

Training

Training to be Provided

• Information communications technician / Institute for Apprenticeships and Technical Education
• Information Communication Technician Level 3
• This apprenticeship is based in the workplace; you might have to attend college for exams.

Learning Provider

NOTTINGHAM COLLEGE

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Administrative skills, Number skills, Logical, Team working, Initiative, Non-judgmental, Patience.

Apply Now