Northampton Client Relations Pro – Bonus Eligible

Job Advert; Northampton; On-site; GBP 26,000 - 28,000; Full time

Job summary

Job Advert in Northampton is seeking a professional Client Relations Executive to deliver an outstanding client experience as the first point of contact for customers. You will handle telephone and webchat enquiries, qualify leads, and direct customers to the appropriate sales team members, while supporting quality monitoring and compliance processes.

This role offers full training, progression into a regulated sales support pathway, a competitive salary of £26,000–£28,000 plus an annual bonus

Qualifications

• Previous experience in Customer Service, Account Management, Sales Support or administrative role.
• Degree preferred, with BBB or equivalent A-Levels (or higher).
• Excellent verbal and written communication skills.
• Confident speaking with customers by phone and webchat.
• Ability to multitask with typing while speaking to customers.
• Strong attention to detail and organisational skills.
• Good Microsoft Office skills and CRM/webchat experience advantageous.
• Positive, proactive learning mindset.

Responsibilities

• Handle incoming telephone and webchat enquiries, qualifying and directing customers to the appropriate Sales Team member.
• Provide exceptional customer service and maintain a professional, engaging telephone manner.
• Keep the Customer Records Management system up to date with accurate client information and call summaries.
• Carry out quality monitoring of sales calls and provide constructive feedback to the Sales Team.
• Support complaints handling and assist with complaint resolution where required.
• Obtain Trustpilot and Google reviews from customers.
• Assist with customer due diligence and compliance processes following training.
• Support the Client Relations Team Manager and Director of Compliance & Operations with administrative and ad hoc duties.
• Ensure business processes are followed and maintained to a high standard.
• Provide additional support across the business as required.

Skills

Customer service

Account management

Sales support

Administration

CRM systems

Microsoft Office

Communication skills

Typing while speaking

Education

Degree preferred

A-Levels BBB or equivalent

Tools

CRM platforms

Webchat software

Job description

Job Advert in Northampton is seeking a professional Client Relations Executive to deliver an outstanding client experience as the first point of contact for customers. You will handle telephone and webchat enquiries, qualify leads, and direct customers to the appropriate sales team members, while supporting quality monitoring and compliance processes.

This role offers full training, progression into a regulated sales support pathway, a competitive salary of £26,000–£28,000 plus an annual bonus