Non Trading Team Leader - Bestway Oldbury

Oldbury; United Kingdom; On-site; GBP 80,000 - 100,000; Full time

Job summary

A well-established branch in the United Kingdom is seeking a Non-Trading Team Leader to oversee administration and Health & Safety compliance. The ideal candidate will have exceptional knowledge of systems, strong leadership skills, and a commitment to customer satisfaction. This full-time role offers 30 days of annual leave, a company pension, and supportive training to excel in the position.

Benefits

30 days of annual leave

Company pension

Free on-site parking

Qualifications

• Significant experience in delivering excellent Customer Service and Customer Satisfaction results.
• Highly organized with excellent planning skills to manage and prioritize tasks.

Responsibilities

• Lead and manage the non-trading responsibilities of the branch.
• Ensure compliance with Health & Safety activities.
• Control customer credit and debt.

Skills

Exceptional knowledge of systems and procedures

Up-to-date knowledge of Health & Safety policies and procedures

Excellent data analysis skills

Good problem-solving skills with innovative solutions

Excellent leadership and team-building skills

Excellent verbal and written communication skills

Job description

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Client:

Oldbury

Location:

United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

7def6ff5076e

Job Views:

6

Posted:

01.08.2025

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Job Description:

We now have an opportunity for a Non-Trading Team Leader to join the team at our Oldbury branch:

You will be responsible for effectively leading and managing the non-trading responsibilities of the branch operations, in particular Administration and Health & Safety. You will support and assist the Operations Manager in achieving and exceeding all depot KPI’s, targets, and objectives.

Key duties will include:

• Ensure all administration processes within the depot are carried out efficiently, effectively, and in accordance with legislative guidelines and procedures.
• Ensure full compliance with Health & Safety activities within the depot.
• Control of customer credit and debt.
• Control of customer credit notes and claims.
• Pricing and File Maintenance.
• Meet or exceed all Customer Satisfaction targets and scores.
• Drive standards for excellent customer satisfaction, ensuring a positive shopping experience.
• Ensure all company policies and procedures related to administration are effectively implemented and embedded.

We’re looking for someone with:

• Exceptional knowledge of systems and procedures
• Up-to-date knowledge of Health & Safety policies and procedures
• Highly organized with excellent planning skills to manage and prioritize tasks
• Excellent data analysis skills
• Good problem-solving skills with innovative solutions
• Significant experience in delivering excellent Customer Service and Customer Satisfaction results
• Excellent leadership and team-building skills
• Empathetic and empowering leadership style with clear direction and confident delegation
• Excellent verbal and written communication skills

In return for your hard work and commitment, we offer:

• 30 days of annual leave (including Bank Holidays)
• Company pension
• Free on-site parking
• Supportive training and equipment to help you perform your role effectively.

Details:

• Job type: Full-time, permanent
• Hours of work: 44 hours per week
• Shift: TBC

About Bestway:

At Bestway, we’re passionate about meeting our customers’ needs and working as a team to grow our business. If you’re looking for an opportunity to make an impact in an ambitious company that has grown from humble beginnings, you could be the person we’re looking for.