Non-Standard Home & Car Insurance Sales & Service Advisor

Confidential; Ipswich; On-site; GBP 20,000 - 30,000; Full time

Job summary

Confidential is seeking an Assistant Sales / Customer Advisor to engage personal lines customers across NI/GB, promoting non-standard home and car insurance products. You will handle queries, advise on suitable products, and support policy changes, renewals, and cross-selling to meet targets.

The role emphasizes high standards of customer care, regulatory compliance, and professional image within a busy sales environment.

Qualifications

• Provide expert and prompt advice on insurance needs, including adjustments and renewals.
• Explain product differences and tailor recommendations to customer needs.
• Promote and sell non-standard home and car insurance products.

Responsibilities

• Achieve personal monthly targets while maintaining FCA standards.
• Present a professional image and uphold company values.
• Provide quotations and arrange new business via computerised rating guides.
• Maximise sales opportunities through cross-selling and prompt follow-up on potential customers.
• Handle policy changes, renewals, and queries promptly and accurately.
• Resolve customer complaints calmly and efficiently according to procedures.

Skills

Outbound calling

Cross-selling

Customer service

Insurance product knowledge

Job description

Confidential is seeking an Assistant Sales / Customer Advisor to engage personal lines customers across NI/GB, promoting non-standard home and car insurance products. You will handle queries, advise on suitable products, and support policy changes, renewals, and cross-selling to meet targets.

The role emphasizes high standards of customer care, regulatory compliance, and professional image within a busy sales environment.