Non Production Management Technical Lead- VP

TN United Kingdom; London; On-site; USD 113,000 - 170,000; Full time

Job summary

An established industry player is seeking a Non Production Management Technical Lead (L2 SRE) to enhance Global Consumer Group applications. This role focuses on integrating Service Reliability Engineering principles with ITIL processes, ensuring 24/7 service support. The ideal candidate will possess strong leadership skills, a passion for automation and AI technologies, and experience with North American consumer applications. This full-time position offers a competitive salary and the opportunity to collaborate with diverse teams, driving service improvements and operational excellence.

Qualifications

• 6-10 years of experience with North American consumer applications.
• Solid understanding of ITIL and experience with automation and cloud concepts.

Responsibilities

• Lead production management processes for environment stability.
• Drive service automation to improve efficiency and manage risks.

Skills

Fluent English

Analytical Skills

Problem-Solving Skills

Communication Skills

Organizational Skills

Education

Bachelor's degree or equivalent

Certifications in SRE, Salesforce, AWS, or Google Cloud

Tools

Oracle

DB2

Shell Scripting

Java

Job description

The provided job description contains valuable information but is poorly formatted and somewhat repetitive, which affects readability and clarity. It uses HTML tags appropriately but could benefit from a cleaner structure and removal of redundant content. Here is a refined version:

Job Description

This position is for a Non Production Management Technical Lead (L2 SRE) supporting Global Consumer Group applications in North America. The role involves transforming production management practices by integrating Service Reliability Engineering principles, combining ITIL-based processes with modern SRE techniques. The ideal candidate will have broad experience with North American consumer applications, an interest in automation and AI technologies, and strong leadership skills. The work involves collaboration with offshore and onshore teams to ensure 24/7 service support.

The primary responsibilities include:

1. Providing expertise on distributed consumer applications across North America.
2. Leading production management processes to ensure environment stability.
3. Supporting problem, risk, and change management, and enabling CI/CD pipelines.
4. Driving service automation to improve efficiency, reduce costs, and manage risks.
5. Collaborating with development, support, and SRE teams to enhance system stability and performance.
6. Creating operational readiness and service improvement plans.
7. Managing patching, changes, monitoring, and compliance activities within the domain.
8. Representing the DevOps team in forums and reports.

Qualifications include:

1. 6-10 years of experience supporting North American consumer applications, with familiarity with cloud technologies.
2. Solid understanding of ITIL and experience with automation, analytics, and cloud concepts.
3. Engineering background in system administration, development, or DevOps.
4. Experience with databases (Oracle, DB2), programming languages (shell scripting, Java), and microservices.

Core skills required:

1. Fluent English, strong analytical and problem-solving skills.
2. Excellent communication, ownership, and organizational skills.
3. Ability to work on complex, multi-team services and adapt to changing priorities.

Education: Bachelor's degree or equivalent; certifications in SRE, Salesforce, AWS, or Google Cloud are a plus.

This is a full-time position based in Jacksonville, Florida, with a salary range of $113,000 to $170,000, including benefits and performance incentives. The anticipated posting close date is April 30, 2025.