Non Household Metering Analyst

Pertemps Thames Water; Slough; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

26 days holiday per year

Performance-related pay

Generous Pension Scheme

Health & wellbeing benefits

Job summary

Pertemps Thames Water is recruiting a Non-Household (NHH) Metering Analyst in Slough. The role involves transforming complex metering data into actionable insights to support programme performance and operational decisions.

You will investigate escalations, collaborate with retailers and business customers, and help drive smart metering rollout for non-household customers. The position is full-time with hybrid working at Worcester House, Langley.

Qualifications

• Strong analytical and problem-solving skills.
• Experience with operational data and performance reporting.
• Ability to interpret data and communicate clear insights.
• Strong Excel skills and confidence with data.
• Ability to work with multiple systems and data sources.

Responsibilities

• Produce regular and ad hoc reporting on NHH smart metering programme performance for internal and external stakeholders.
• Analyse operational data to identify trends, risks and opportunities for improvement.
• Turn data and findings into clear, actionable insights that support better decision-making.
• Work closely with operational teams to improve processes, performance and targeting.
• Support the investigation of metering escalations and performance issues using data-led insight.
• Support NHH market and regulatory reporting requirements.
• Monitor enquiries and escalations, working with field teams, scheduling teams and contractors to resolve issues and keep activity moving.
• Respond to retailer and business customer queries professionally and effectively.
• Provide wider metering analysis and support as required.

Skills

Analytical skills

Data analysis

Excel

Data interpretation

Stakeholder communication

Tools

Power BI

Job description

This full-time Non Household Metering Analyst position in Slough offers a competitive salary starting at £35,090. Working with Pertemps Thames Water, the successful candidate will support the non-household smart metering programme by transforming complex information into clear, actionable insight. Key responsibilities include monitoring programme performance, identifying emerging trends and opportunities, and informing operational decisions. The analyst will also assist retailers and business customers by investigating and resolving metering escalations, thereby improving service quality and customer experience. Strong analytical skills, a proactive approach, and the ability to communicate findings effectively are essential. This role directly contributes to the successful rollout of smart meters across the non-household customer base. Turn data into action and help shape the future of smart metering for our Water Retailers and business customers. Thames Water is looking for an analytical and proactive Non-Household (NHH) Metering Analyst to play an important role in the delivery of Thames Water’s Non-Household smart metering programme. You’ll turn complex data into clear, meaningful insight, helping us understand programme performance, spot emerging trends and opportunities, and make better operational decisions. You’ll also support retailers and business customers by helping investigate and resolve metering escalations, improving both performance and customer experience. Your analysis will directly support the successful rollout of smart meters across our non-household customer base, contributing to improved market performance, demand and leakage reduction, and stronger customer outcomes, including BR-Mex. This is a great opportunity to see your analysis translate into real operational impact. By identifying what’s working, where performance can improve and where opportunities exist, you’ll help shape smarter decisions and support the continued success of our NHH smart metering programme.

What you’ll be doing as our NHH Metering Analyst

• Produce regular and ad hoc reporting on NHH smart metering programme performance for internal and external stakeholders.
• Analyse operational data to identify trends, risks and opportunities for improvement .
• Turn data and findings into clear, actionable insights that support better decision-making.
• Work closely with operational teams to improve processes, performance and targeting.
• Support the investigation of metering escalations and performance issues using data-led insight.
• Support NHH market and regulatory reporting requirements.
• Monitor enquiries and escalations, working with field teams, scheduling teams and contractors to resolve issues and keep activity moving.
• Respond to retailer and business customer queries professionally and effectively.
• Provide wider metering analysis and support as required.

Base Location: Hybrid - Worcester House, Langley SL3 6EY

Hours: 36 hours per week

What you should bring to the role

Essential experience and skills

• Strong analytical and problem-solving skills.
• Experience working with operational data and performance reporting.
• Ability to interpret data and communicate clear, meaningful insights.
• Strong Excel skills and confidence working with data.
• Comfortable navigating multiple systems and data sources.
• Excellent attention to detail and accuracy.
• Ability to apply sound judgement based on analysis and available information.
• Strong communication skills, with the ability to explain insights clearly to different stakeholders using tact and diplomacy.
• Ability to work effectively in a busy, delivery-focused environment.

Desirable experience and skills

• Water industry experience.
• Metering knowledge or experience.
• Knowledge of the Non-Household water market.
• Power BI knowledge or experience.
• Exposure to process improvement.

What’s in it for you?

• A Competitive salary starting at £35,090.
• 26 days holiday per year, increasing to 30 days with length of service. (plus bank holidays)
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.
• Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process.

If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

Why choose us?

Learn more.

Disclaimer

Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.