Non Household Metering Analyst

Thames Water Utilities Limited; Slough; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

26 days holiday per year

Performance-related pay plan

Pension scheme

Health and wellbeing benefits

Job summary

Thames Water Utilities Limited is seeking a Non-Household (NHH) Metering Analyst to turn complex data into clear, actionable insight, supporting smart metering rollout for non-household customers. The role involves collaborating with retailers, MOSL interfaces, and internal teams to drive performance improvements and better customer outcomes.

Based at Hybrid - Worcester House, Langley, the role focuses on delivering regular performance reporting, data interpretation, and escalation resolution to

Qualifications

• Strong analytical and problem-solving skills with data-driven insights.
• Experience using operational data for performance reporting and decision support.
• Excel proficiency and confidence working with large data sets.
• Ability to interpret data and communicate clear insights to stakeholders.
• Ability to work across multiple systems and data sources.
• Excellent attention to detail and accuracy.

Responsibilities

• Produce regular and ad hoc reporting on NHH smart metering programme performance for internal and external stakeholders.
• Analyze operational data to identify trends, risks and opportunities for improvement.
• Turn data and findings into clear, actionable insights that support better decision‑making.
• Work closely with operational teams to improve processes, performance and targeting.
• Support the investigation of metering escalations and performance issues using data-led insight.
• Support NHH market and regulatory reporting requirements.
• Monitor enquiries and escalations, coordinating with field teams, scheduling teams and contractors to resolve issues.
• Respond to retailer and business customer queries professionally and effectively.
• Provide wider metering analysis and support as required.

Skills

Analytical skills

Problem-solving

Operational data

Performance reporting

Data interpretation

Excel skills

Multiple data sources

Attention to detail

Sound judgement

Communication skills

Stakeholder communication

Delivery focus

Education

Water industry experience

Tools

Power BI

Job description

Job title: Non Household Metering Analyst

Ref: 46114

Division: Retail

Location: Hybrid - Worcester House, Langley SL3 6EY

Contract type: Permanent

Full/Part-time: Full-time

Hours: 36 hours per week

Salary: A Competitive salary starting at £35,090.

Job grade: B

Closing date: 09/11/2026

Turn data into action and help shape the future of smart metering for our Water Retailers and business customers.

Thames Water is looking for an analytical and proactive Non-Household (NHH) Metering Analyst to play an important role in the delivery of Thames Water's Non-Household smart metering programme.

You’ll turn complex data into clear, meaningful insight, helping us understand programme performance, spot emerging trends and opportunities, and make better operational decisions.

You’ll also support retailers and business customers by helping investigate and resolve metering escalations, improving both performance and customer experience.

Your analysis will directly support the successful rollout of smart meters across our non-household customer base, contributing to improved market performance, demand and leakage reduction, and stronger customer outcomes, including BR-Mex.

This is a great opportunity to see your analysis translate into real operational impact.

By identifying what’s working, where performance can improve and where opportunities exist, you’ll help shape smarter decisions and support the continued success of our NHH smart metering programme.

What you’ll be doing as our NHH Metering Analyst

You will work closely with our NHH Metering team, contractors, internal teams, retailers, MOSL interfaces and business customers, you'll help turn complex information into clear, actionable insight.

Key responsibilities

• Produce regular and ad hoc reporting on NHH smart metering programme performance for internal and external stakeholders.
• Analyse operational data to identify trends, risks and opportunities for improvement.
• Turn data and findings into clear, actionable insights that support better decision-making.
• Work closely with operational teams to improve processes, performance and targeting.
• Support the investigation of metering escalations and performance issues using data-led insight.
• Support NHH market and regulatory reporting requirements.
• Monitor enquiries and escalations, working with field teams, scheduling teams and contractors to resolve issues and keep activity moving.
• Respond to retailer and business customer queries professionally and effectively.
• Provide wider metering analysis and support as required.

Base Location: Hybrid - Worcester House, Langley SL3 6EY

Hours: 36 hours per week

What you should bring to the role

Essential experience and skills

• Strong analytical and problem-solving skills.
• Experience working with operational data and performance reporting.
• Ability to interpret data and communicate clear, meaningful insights.
• Strong Excel skills and confidence working with data.
• Comfortable navigating multiple systems and data sources.
• Excellent attention to detail and accuracy.
• Ability to apply sound judgement based on analysis and available information.
• Strong communication skills, with the ability to explain insights clearly to different stakeholders using tact and diplomacy.
• Ability to work effectively in a busy, delivery-focused environment.

Desirable experience and skills

It would be great if you also have:

• Water industry experience.
• Metering knowledge or experience.
• Knowledge of the Non-Household water market.
• Power BI knowledge or experience.
• Exposure to process improvement.

What's in it for you?

• A Competitive salary starting at £35,090.
• 26 days holiday per year, increasing to 30 days with length of service. (plus bank holidays)
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.
• Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

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