Non-Executive Directors

Financial Ombudsman Service; London; On-site; GBP 25,000; Full time

Job summary

The Financial Ombudsman Service is seeking two dynamic Non-Executive Directors to enhance its Board's diversity and oversight capabilities. Candidates should possess significant Executive or Board experience in highly regulated sectors, specifically in HR, remuneration, or legal fields. This role is pivotal in guiding the organization's reforms and technological advancements.

Qualifications

• Experience at Executive or Board level in regulated environments.
• Specific knowledge in workforce and HR, remuneration, or legal.

Responsibilities

• Providing oversight and support to meet strategic objectives.
• Driving organisational reform and technological transformation.

Skills

Oversight

Understanding of workforce and HR

Knowledge of legal frameworks

Job description

Financial Ombudsman Service

Non-Executive Directors

Remuneration: £24,500; Time Commitment: up to 20 days per annum

Location: London

The Financial Ombudsman Service is a free and impartial service that aims to resolve customer complaints in an efficient and effective way. We sit at the heart of the financial services ecosystem and financial regulatory family and we play a vital role for consumers to get redress when things go wrong. We set the standard for modern, efficient, and accessible alternative dispute resolution and every year we resolve thousands of disputes between consumers or small businesses and their financial service providers. We use and share our insight with key stakeholders across the financial services sector and bodies such as the FCA and HM Treasury in order to improve the whole financial services ecosystem. We also have a role to ensure we work with partners to create a surer climate for investment by delivering on our core purpose.

The government, in support of its Growth Mission, has asked the country’s regulators to remove barriers to economic growth and create a regulatory environment that boosts investment, innovation and opportunity across the United Kingdom. Financial services is a critical part of this growth. Now is an exciting and critical time to join the Financial Ombudsman Service and lead our journey as we drive forward significant organisational reform and technological transformation.

We are looking for two dynamic Non-Executive Directors whose skills and experience will complement the diversity of our current Board, bringing strong oversight, support and challenge, as we work to meet our strategic objectives and deliver on our core purpose. We are interested in individuals with Executive and/or Board level experience who bring an understanding of working in complex, highly regulated environments, and who have specific experience and knowledge of one or more of the following areas: workforce and HR, remuneration or legal.

If you have a passion for fairness and excellence then we’d love to hear from you.

The appointment of the NED’s of the Financial Ombudsman Service will be made by the FCA.

To find out more, please click apply on website.

For a confidential conversation about the role, please contact:

[e-mail]

Closing date for applications is 9am Friday 8th August 2025