Non-Emergency Patient Transport Services Person

Integrated Care System; Ellesmere Port; On-site; GBP 24,000; Full time

Job summary

A healthcare transport service is seeking individuals for the role of Non-Emergency Patient Transport Services Person. Responsibilities include safely transporting patients and ensuring their comfort during journeys. The ideal candidate will have a full clean driving licence and experience in customer care. This role offers a salary of £23,615, with the potential for additional allowances.

Qualifications

• Good standard of general education.
• Must possess a full clean manual driving licence with no more than 3 points.
• Experience in driving various vehicles.

Responsibilities

• Carry out required vehicle and equipment checks.
• Transport patients safely and considerately.
• Maintain accurate records and reports.

Skills

Full clean manual driving licence

Experience in a public service or customer care environment

Experience of driving a variety of vehicles

Education

Minimum of 3 GCSEs at Grade C or above including English

Willing to undertake a level 2 qualification within the first 12 months

Job description

Go back West Midlands Ambulance Service University NHS Foundation Trust

Non-Emergency Patient Transport Services Person

The closing date is 11 August 2025

West Midlands Ambulance Service University NHS Foundation Trust is looking to recruit caring and committed individuals for our Non-Emergency Patient Transport Services contract at Ellesmere Port, Cheshire.

The main purpose of this role is to safely transport patients with varying mobilities to and from treatment centres or other venues as directed. This could include manual handling of patients, the care of patients and assisting patients, as well as driving.

Some patients may need to be carried (including stairs), wheeled in a chair or a stretcher and escorted to and from the vehicle.

The safe transportation of these patients is paramount to the role. This includes securing patients, wheelchairs, stretchers etc in the vehicles.

You will be required to drive a variety of vehicles, including cars, ambulances and other vehicles. Please check the Person Specification.

One of the expectations of the role is that employees may be called upon to complete further training to assist with winter pressures as part of the Heath Care Referral Team. This is a fantastic opportunity to further expand your skills within the Trust and is vitally important in providing additional support to our patients.

Main duties of the job

West Midlands Ambulance Service University NHS Foundation Trust is committed to creating an inclusive, supportive, and accessible workplace for everyone where our colleagues feel empowered to succeed.

Each person plays a vital part to ensuring our organisation meets the differing needs of our communities ultimately enabling us to save lives. We acknowledge that a workforce that reflects the communities that it serves provide better patient care and we are therefore looking for self-motivated, enthusiastic people from all backgrounds that care about making a difference to our patients.

We are committed to diversity and inclusivity at all levels. We are proud to have maintained Disability Confident Leader status and as part of our commitments to this we guarantee to invite all applicants who meet the essential criteria for a role to attend assessment or interview. If you have a disability or learning difficulty, and prefer to disclose it, please feel free to do so in your application. You can also contact the Recruitment Team via email at [e-mail] if you wish to have a confidential discussion. We use this information, with your permission, to ensure you are fully supported during the recruitment process.

The Trust is proud to support our Armed Forces community and have signed up to the Step Into Health initiative. We welcome applications from Armed Forces Veterans and Service leavers.

About us

If this position involves a regulated activity it will require an Enhanced Disclosure & Barring Service check. The disclosure will, where appropriate to the role, include information against the Independent Safeguarding Authority barred lists for working with children, adults or both

Where a Disclosure & Barring Service (DBS) check is required for the post, all applicants are required to cover the cost of the check. The cost of £55.76 for an enhanced check is payable to our online provider at the time that the DBS application is submitted. Upon receipt of your DBS you will then be required to sign up to the DBS online update service.

We do endeavour to respond to all candidates on an individual basis. Therefore we do ask for your co-operation and patience whilst the short listing process takes place. After the closing date please ensure you check your emails (including junk mail) regularly as contact is usually made via this method.

We are proud to offer flexible working options to support our colleagues to have a greater choice in when, where and how they work. During your interview we will explore this with you and discuss your individual needs and how this could be facilitated for this role to benefit patient experience, service delivery and the work-life balance of colleagues.

Job responsibilities

1. Carry out required vehicle and equipmentchecks.

2.Be prepared to work flexibly toensure patients are moved in a timely, safe and dignified manner

3.Work within Contract SpecificQuality Standards and ensure a high level of customer care (These standardsvary from contract to contract and will be available at your base)

4.Ensure effective communicationwith the Control Centre, by telephone or electronic means

5. Transfer patients using equipment andskills specific to individual needs

6. Provide effective care to patients,appropriate to their requirements using available equipment.

7. Transport patients safely andconsiderately this will include pre-planned and ad-hoc journeys.

8. Ensure patients have a safe, smoothjourney, complying with all relevant traffic legislation and driving withconsideration for other road users.

9. Maintain full and accurate records andreports, including Patient Transport Records, Accident Reports, and IncidentReports etc. These may be both paper and electronic.

10. Ensure vehicles and equipment are keptin states of cleanliness and readiness.

11. Undertake required training to maintainacceptable standards and quality of care.

12. Maintain a current valid driving licence.

13. Adhere to corporate Instructions andPolicies, Operational Instructions, Clinical Protocols, Quality Procedures andother verbal or written instructions.

14. Perform other tasks in keeping with the post as required by supervisorystaff and managers.

Theabove are the core duties and responsibilities. There may be other duties thatare required for individual contracts. These will be explained at interview

Person Specification

Qualifications

• Good standard of general education with a minimum of 3 GCSEs at Grade C or above (or equivalent) including English or be willing to undertake a level 2 qualification within the first 12 months in post

Skills

• Full clean manual driving licence (showing no more than 3 points)

Experience

• Experience of working within a public service or customer care environment.
• Experience of driving a variety of vehicles

Employer name

West Midlands Ambulance Service University NHS Foundation Trust

£23,615 a yearPlus any relevant unsocial hours allowance as per Section 2