Non Conformance Coordinator

BCA Group; West Midlands Combined Authority; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading logistics company in Birmingham seeks a Non Conformance Coordinator to manage daily operations and support drivers in achieving operational targets. The ideal candidate should be driven and possess strong communication and problem-solving skills. This permanent position offers a competitive salary and multiple benefits including a pension scheme and opportunities for promotion.

Benefits

25 days holiday plus Bank Holidays

Company pension scheme

Opportunities for internal promotion

Reward scheme with discounts

Qualifications

• Confident in communicating with all team members.
• Highly organized with multitasking ability.
• Strong problem-solving skills.
• Ability to establish good working relationships quickly.
• Good interpersonal skills and reliability.
• Ability to work independently and as part of a team.
• IT literate, with strong skills in Microsoft Excel and in-house systems.

Responsibilities

• Manage daily operations of our team of drivers.
• Work closely with drivers to deliver a 5-star service exceeding customer expectations.
• Build strong working relationships with drivers for coaching and development.
• Assess drivers’ skills and assign tasks based on abilities and customer requirements.
• Coordinate with recruitment to ensure optimal driver coverage and discuss staffing needs.
• Troubleshoot issues as they arise.

Skills

Communication

Multitasking

Problem-solving

Interpersonal skills

IT literacy

Tools

Microsoft Excel

Job description

Non Conformance Coordinator

(operations control room call centre)

Location: Birmingham

Salary: £27,723 basic, plus 33 days annual leave inclusive of bank holidays

Monday to Friday - 8 hr shifts - (start and finish times vary between 6am and 6pm)

Job status: Permanent

Who we are

BCA Logistics is part of Constellation Automotive Group, the largest vertically integrated digital car marketplace in Europe. We are supported by industry-leading technology and have a nationwide team of logistics and inspection professionals, enabling us to offer a full range of integrated services supporting our customers throughout the entire fleet management process.

Our head office is based in Birmingham. BCA Logistics provides vehicle inspection, collection, and delivery services within the automotive supply chain nationwide. Handling over 600,000 vehicles annually, we are the largest provider in this sector with plans for further growth.

This role offers an exciting opportunity to join a fast-paced company that values your skills and hard work.

Main purpose of the job

BCA Logistics (BCAL) is looking to fill a Coordinator position focused on managing daily operations and supporting our drivers on the road to meet operational targets and service levels.

The ideal candidate will be driven, hardworking, and passionate about success and helping others. You should have a strong understanding of our operating procedures, customer SLAs, processes, and deliverables to provide quick and accurate assistance to drivers.

The position is based in our Birmingham head office.

Main Responsibilities

• Manage daily operations of our team of drivers
• Work closely with drivers to deliver a 5-star service exceeding customer expectations
• Build strong working relationships with drivers for coaching and development
• Assess drivers’ skills and assign tasks based on abilities and customer requirements
• Coordinate with recruitment to ensure optimal driver coverage and discuss staffing needs
• Make and take inbound and outbound calls to/from drivers
• Troubleshoot issues as they arise
• Collaborate with the Planning Team to ensure smooth journeys
• Provide proactive updates to the Customer Service Team
• Offer out-of-hours emergency cover on a rota basis
• Respond to emails from team members, departments, and stakeholders

Essential Criteria

• Confident in communicating with all team members
• Highly organized with multitasking ability
• Strong problem-solving skills
• Ability to establish good working relationships quickly
• Good interpersonal skills and reliability
• Ability to work independently and as part of a team
• IT literate, with strong skills in Microsoft Excel and in-house systems

Benefits

• Minimum of 25 days holiday plus Bank Holidays
• Company pension scheme
• Opportunities for internal promotion
• Reward scheme with online and high street discounts

If you're seeking a career with great teamwork, training, rewards, long-term prospects, and growth potential, apply now!

Thank you for your interest. Due to high response volume, we cannot reply to every applicant. If you haven't heard within two weeks, please consider your application unsuccessful.