Non Clinical - Ward Clerk - Acute Medical Unit

The Shrewsbury And Telford Hospital NHS Trust; Telford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in Telford is seeking an Admin and Clerical Support staff member for its acute medical floor. You will be the first point of contact for patients and visitors, handling inquiries, supporting the nursing staff, and maintaining patient records. The ideal candidate has experience in customer service, good IT skills, and the ability to work under pressure. This position requires a compassionate and organized individual to ensure smooth daily operations.

Qualifications

• Experience in a healthcare or similar environment.
• Good communication and interpersonal skills.
• Ability to handle multiple tasks efficiently.

Responsibilities

• Welcome new patients and check their records.
• Assist visitors and address their queries.
• Handle telephone inquiries and requests.
• Coordinate with healthcare professionals as needed.
• Support the ward team in a fast-paced environment.

Skills

Experience dealing with the general public

Good IT skills

Good telephone skills

Ability to remain calm under pressure

Job description

Overview

Admin and clerical support within the acute medical floor based on AMA/AMU/SDEC. The successful candidate will often be the first face patients and relatives see when visiting the units, and must be a welcoming and compassionate individual who can work independently and as part of a team.

Responsibilities

• Receive/welcome new patients onto the ward, check particulars on their records, and ensure notes are in order. Ensure identity bracelets are available for nursing staff. Compile sets of required blank documentation for emergency patients.
• Receive/welcome visitors onto the Ward and inform the Sister/Charge Nurse or deputy of any queries they may have.
• Answer the telephone, responding to questions or requests as appropriate.
• Request the services of allied healthcare professionals as requested by nursing staff (e.g., Phlebotomist, ECG Technician, Radiographers, Porters).
• Make outpatient referrals as requested by nursing staff.
• Notify Pathology of urgent blood specimens when requested by nursing staff.
• Request and collect (or deliver when requested) notes and x-rays from various departments.
• Order transport for patients as requested by nursing staff, completing appropriate paperwork.
• Contribute to a fast-paced environment on AMU/AMA/SDEC and be a pivotal member of the ward team.

Qualifications

• Experience dealing with the general public; good IT skills; the ability to remain calm under pressure in a challenging role.
• Good telephone skills, confidence, and a positive, helpful manner are essential.
• Duties will include answering the telephone, filing, using the Care Flow system, and booking appointments.