Non-Clinical NHS Job Vacancies in Shropshire, UK - Higher Level Medical Secretary - Vascular

Shrewsbury and Telford Hospital NHS Trust; Shrewsbury; On-site; GBP 20,000 - 27,000; Full time

Job summary

An exciting opportunity to join the Medical Secretary team at Shrewsbury and Telford Hospital NHS Trust, supporting the Vascular department. The role involves managing correspondence, handling patient queries, and ensuring efficient service delivery. Applicants should have relevant qualifications and interpersonal skills, with opportunities for professional development in a supportive environment.

Benefits

Career prospects

Work-life balance

Professional development opportunities

Qualifications

• Possess 4 GCSEs or equivalent, RSA stage 3 typing.
• Knowledge of MS Office and working towards NVQ Level 3 Business/Medical Admin.
• Ability to handle sensitive situations and communicate effectively.

Responsibilities

• Produce accurate clinical and general correspondence.
• Respond to patient calls and resolve queries sensitively.
• Manage the Consultant's workload and diaries.

Skills

Interpersonal skills

Communication

Planning and prioritising

Education

4 GCSEs (grades 9 - 4) or equivalent

RSA stage 3 typing

NVQ Level 3 Business/Medical Admin or AMSPAR (working towards)

Tools

MS Office

Job description

Job overview

An exciting opportunity has become available to join our Medical Secretary team, working within the Vascular department in the Surgical Centre. The post holder will join a team of Medical Secretaries who organise the Consultant's workload, diaries, and clinical correspondence to ensure that an efficient service is provided to our patients.

Applicants should already possess 4 GCSEs (grades 9 - 4) or equivalent, RSA stage 3 typing, word processing (or have equivalent experience), knowledge of MS Office, and be working towards NVQ Level 3 Business/Medical Admin or AMSPAR. The ability to plan and prioritise a varied workload is essential, as are good interpersonal skills and the ability to communicate with a variety of staff groups at all levels.

Main duties of the job

The post holder will produce accurate clinical and general correspondence to patients, colleagues, and GPs, regularly using complex and sensitive medical terminology from audio transcription and self-generated correspondence. You will be required to respond appropriately to telephone calls from patients, who can sometimes be distressed or anxious, and deal with their concerns and resolve their queries sensitively.

You should have knowledge of good practices and systems of work within the secretarial / PA field, knowledge of Health & Safety, and an understanding of confidentiality / data protection issues.

The successful applicants will gain valuable experience in the day-to-day management of a busy Medical Secretaries office.

Working for your organisation

The Shrewsbury and Telford Hospital NHS Trust strives to provide high-quality, safe care for our patients in an environment where our staff are proud to work.

The Shrewsbury and Telford Hospital NHS Trust can offer you great career prospects and a fantastic work-life balance. Situated in one of the most attractive parts of the country with dramatic countryside and bustling towns, we have state-of-the-art facilities, supportive friendly teams, and excellent professional development opportunities.