NOC Technician (Previous Relevant Experince is Required)

JR United Kingdom; West Midlands Combined Authority; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated NOC Technician to join their Engineering Team. This exciting role involves providing essential administrative support to the Network Operations Centre, ensuring incidents are resolved efficiently and effectively. You will be part of a high-performing team that plays a crucial role in maintaining the nation’s critical infrastructure around the clock. With opportunities for growth and skill development, this position promises a rewarding career in a diverse and inclusive environment. If you have a passion for technology and a commitment to excellence, this role is perfect for you.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, restaurants, and shopping

Qualifications

• Experience supporting Enterprise and Service Provider Networks.
• Previous NOC environment experience preferred.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

1st Line diagnostics

Incident resolution

Communication skills

Microsoft Office

Job description

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NOC Technician (Previous Relevant Experience is Required), West Midlands

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Client:

Telent

Location:

West Midlands

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Join our Engineering Team at Telent to innovate and drive common solutions, working closely with technical experts who are proud of their impactful work. Be part of a high-performing team handling complex and critical tasks, helping to build and maintain the nation’s critical infrastructure 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incidents are resolved per procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

What you’ll do:

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests.
• Allocate/despatch tickets to support teams and service providers.
• Manage incident tickets with regular updates.
• Organise traffic management, coordinating with providers, regional control, and field resources.
• Communicate with customers about network incidents.
• Coordinate with utility companies regarding power-related network issues.

Who you are:

Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Good communication skills, able to liaise at all levels.
• Understanding of Microsoft Office packages.

What we offer:

A career at Telent offers opportunities across sectors, roles, technologies, and clients for skill development and impact. We value diversity, inclusion, and the unique perspectives each individual brings.

Additional benefits:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus public holidays with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants, and shopping through Telent Rewards.

Learn more about Telent:

Click here for the Telent Video!

We are committed to diversity and inclusion, fostering an environment where everyone can thrive and be themselves. Our teams reflect the diverse communities we serve.