NOC Technician (Previous Relevant Experince is Required)

JR United Kingdom; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a dedicated NOC Technician to join their Engineering Team. This role is pivotal in maintaining vital infrastructure connectivity and security, working in a dynamic 24/7 environment. You will be responsible for incident resolution, ticket management, and liaising with various teams to ensure seamless operations. The company offers a diverse career path with opportunities for growth and skill development in a culture that values inclusivity and authenticity. If you are passionate about technology and ready to make an impact, this is the perfect opportunity for you.

Benefits

34 days holiday

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Experienced in supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Responsibilities

• Handle incoming calls and emails in line with KPIs.
• Create network incident tickets based on customer reports.
• Manage incident tickets with regular updates.

Skills

1st Line diagnostics

Incident resolution

Strong communication skills

Microsoft Office

Job description

Job Title: NOC Technician (Previous Relevant Experience Required), London

Client:

Telent

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions, working closely with technical experts committed to making a significant impact. Be part of a high-performing team handling complex and critical tasks, helping to maintain the nation's vital infrastructure connectivity and security 24/7.

The NOC (Network Operations Centre) Technician will support the NOC engineering team administratively, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

Responsibilities:

1. Handle incoming calls and emails in line with KPIs.
2. Create network incident tickets based on customer reports.
3. Process Service Requests.
4. Assign tickets to support and engineering teams, and other providers.
5. Manage incident tickets with regular updates.
6. Coordinate traffic management with providers, control teams, and field resources.
7. Update customers on network incidents.
8. Collaborate with utility companies during power-related network issues.

Who You Are:

Experienced in supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Strong communication skills and ability to liaise across all levels.
• Good knowledge of Microsoft Office.

What We Offer:

A diverse career across sectors, roles, and technologies, with opportunities for growth, skill development, and impact. We value and nurture talent through an inclusive culture that respects diversity and encourages authenticity.

Additional Benefits:

• 34 days holiday (including public holidays), with options to buy or sell days, or 26 days plus holidays with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping through Telent Reward scheme.

Learn More About Telent:

Watch our Telent Video!

We are committed to fostering a diverse and inclusive environment where everyone can thrive and reach their full potential. Our teams reflect the communities we serve, and we value diverse experiences and backgrounds.