NOC Technician (Previous Relevant Experince is Required)

JR United Kingdom; Glasgow; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a NOC Technician to join their Engineering Team in Glasgow. This role offers the opportunity to work in a dynamic environment, providing essential support to the Network Operations Centre. You'll be responsible for managing incidents and ensuring effective communication with customers and teams. The position comes with a diverse range of benefits, including generous holiday options and a commitment to employee wellbeing. If you're looking to develop your career while making a significant impact, this is the perfect opportunity for you.

Benefits

34 days holiday (including public holidays)

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Experience supporting Enterprise and Service Provider Networks in a NOC environment.
• Strong communication skills to liaise with all levels of seniority.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

1st Line diagnostics

Incident resolution

Communication skills

Microsoft Office

Job description

Job Title: NOC Technician (Previous Relevant Experience Required), Glasgow

Join our Engineering Team at Telent and be empowered to innovate and drive common solutions. Work closely with technical experts who are proud of their impactful work. Be part of a high-performing team handling complex and critical tasks, helping to build and maintain the nation's critical infrastructure connectivity and protection 24/7.

Job Description:

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incidents are resolved according to procedures and contractual KPIs. The role involves working in a 24/7, 365-day shift rota.

Responsibilities:

1. Handle incoming calls and emails, responding in line with KPIs.
2. Create network incident tickets from customer reports.
3. Action Service Requests.
4. Allocate/despatch tickets to support and engineering teams, and other service providers.
5. Manage incident tickets with regular updates.
6. Coordinate traffic management with relevant providers and teams.
7. Communicate with customers about network incidents.
8. Coordinate with utility companies during power-related network issues.

Candidate Profile:

Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Strong communication skills and ability to liaise with all levels of seniority.
• Good knowledge of Microsoft Office.

What We Offer:

A diverse career across many sectors, roles, and technologies, with opportunities for development and learning. We value an inclusive culture that respects and celebrates diversity, enabling everyone to thrive.

Additional Benefits:

• 34 days holiday (including public holidays) with buy/sell options, or 26 days plus holidays.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping through Telent Reward scheme.

Learn More:

Watch our Telent Video to discover more about us.

We are committed to diversity and inclusion, fostering an environment where everyone feels they belong, can be themselves, and reach their full potential.