NOC Technician (Previous Relevant Experince is Required)

JR United Kingdom; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a NOC Technician to join their Engineering Team in Edinburgh. This role offers the opportunity to innovate and develop solutions while managing critical infrastructure. You will provide essential support to the NOC engineering team, ensuring incident resolution and effective communication with customers and utility companies. With a commitment to diversity and inclusion, this company fosters a collaborative environment where you can thrive and grow in your career. Join a high-performing team dedicated to keeping the nation's networks connected and protected 24/7.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema and restaurants

Qualifications

• Experience in supporting Enterprise and Service Provider Networks.
• Previous experience in a NOC environment is preferred.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

1st Line diagnostics

Incident resolution

Communication skills

Microsoft Office proficiency

Job description

Job Title: NOC Technician (Previous Relevant Experience Required), Edinburgh

Client:

Telent

Location:

Edinburgh, United Kingdom

Job Category:

Other

EU Work Permit Required:

Yes

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions, working closely with technical experts committed to making an impact. Be part of a high-performing team managing complex and critical work, helping to keep the nation's critical infrastructure connected and protected 24/7.

The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, ensuring incident resolution according to procedures and contractual KPIs. This role involves working on a 24/7, 365-day shift rota.

What you’ll do:

1. Handle incoming calls and emails, responding in line with KPIs.
2. Create network incident tickets from customer reports.
3. Action Service Requests.
4. Allocate/despatch tickets to support and engineering teams, and service providers.
5. Manage incident tickets with regular updates.
6. Organise traffic management, coordinating with providers, regional control, and field resources.
7. Communicate with customers about network incidents.
8. Liaise with utility companies regarding power-related network issues.

Who you are:

You have previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience in 1st Line diagnostics and incident resolution.
• Good communication skills and ability to liaise with all levels of seniority.
• Proficiency with Microsoft Office packages.

What we offer:

A diverse career at Telent across various sectors, roles, technologies, and clients, providing opportunities to develop and learn new skills. We are committed to an inclusive culture that values diversity and fosters a sense of belonging.

The additional benefits:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus public holidays with similar options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants, and shopping through Telent Reward scheme.

Learn more about Telent:

Click here for the Telent Video!

We are dedicated to creating a diverse and inclusive environment where everyone can thrive, reflecting the communities we serve.