NOC Technician (Previous Relevant Experince is Required)

JR United Kingdom; Aberdeen City; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated NOC Technician to join their Engineering Team in Aberdeen. This role is crucial for ensuring the smooth operation of network services, providing administrative support to the NOC engineering team, and managing incident resolution. You will handle incoming communications, create network incident tickets, and coordinate with various teams to maintain service levels. With a commitment to fostering skill development and an inclusive culture, this company offers a dynamic work environment where your contributions will make a significant impact on national infrastructure.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema and restaurants

Qualifications

• Experienced in supporting Enterprise and Service Provider Networks.
• Ideally have experience working in a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Manage incident tickets with regular updates and allocate to teams.
• Organise traffic management and liaise with utility companies.

Skills

1st Line diagnostics

Incident resolution

Communication skills

Microsoft Office proficiency

Job description

Job Title:

NOC Technician (Previous Relevant Experience Required), Aberdeen

Client:

Telent

Location:

Aberdeen

Job Category:

Other

EU Work Permit Required:

Yes

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and drive solutions, working closely with technical experts. Be part of a high-performing team managing complex and critical work to keep the nation's infrastructure connected and protected 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

What You’ll Do:

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests.
• Allocate/despatch tickets to support and engineering teams, and other service providers.
• Manage incident tickets with regular updates.
• Organise traffic management, coordinating with providers, control teams, and field resources.
• Communicate with customers about network incidents.
• Liaise with utility companies regarding power-related network issues.

Who You Are:

Experienced in supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Good communication skills across all levels of seniority.
• Proficient with Microsoft Office packages.

What We Offer:

A career at Telent offers opportunities across sectors, roles, and technologies, fostering skill development and impact. We are committed to an inclusive culture that values diversity and allows everyone to thrive.

Additional Benefits:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus public holidays with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants, and shopping through Telent Rewards scheme.

Learn More About Telent:

Click here for Telent Video!

We promote diversity and inclusion, ensuring everyone feels valued, can be themselves, and reach their full potential. Our teams reflect the diverse communities we serve.