NOC Technician - Innovative Engineering Team (Previous Relevant Experince is Required)

JR United Kingdom; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading engineering team in Glasgow as a NOC Technician. You'll provide critical support in maintaining network operations, ensuring incident resolution aligns with KPIs. This role offers a chance to work in a dynamic environment with diverse career opportunities and a commitment to inclusivity.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health and wellbeing support

Discounts via Telent Reward scheme

Qualifications

• Experience supporting Enterprise and Service Provider Networks.
• Experience in a NOC environment.

Responsibilities

• Handle incoming phone calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

1st Line diagnostics

Tools

Microsoft Office

Job description

Social network you want to login/join with:

NOC Technician - Innovative Engineering Team (Previous Relevant Experience Required), Glasgow

Client:

Telent

Location:

Glasgow, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and drive solutions, working closely with technical experts who take pride in their impactful work. Be part of a high-performing team handling complex, critical tasks to maintain the nation's critical infrastructure connectivity and security 24/7.

The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working in a 24/7, 365-day shift rota.

What you’ll do:

• Handle incoming phone calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests.
• Allocate/despatch tickets to support and engineering teams, and other providers.
• Manage incident tickets with regular updates.
• Coordinate traffic management with providers, control teams, and resources.
• Update customers on network incidents.
• Coordinate with utility companies regarding power issues affecting the network.

Who you are:

Experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Strong communication skills and ability to liaise at all levels.
• Proficiency with Microsoft Office.

What we offer:

A diverse career across sectors, roles, and technologies, with opportunities to develop and learn. We value and nurture talent through an inclusive culture that respects differences and celebrates ideas. We want everyone to feel authentic and thrive at work.

Additional benefits:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days with similar options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health and wellbeing support.
• Discounts via Telent Reward scheme.

Learn more about Telent:

Click here for Telent Video!

We are committed to diversity and inclusion, fostering an environment where everyone belongs, can be themselves, and reach their full potential. Our teams reflect the diverse communities we serve.