NOC Team Lead - Broadband with FTTH, FTTX, Fixed wireless access, Routing, Switching, CCNP

Ubique Systems; Droitwich Spa; On-site; GBP 55,000 - 75,000; Full time

Job summary

A telecommunications company is looking for a NOC Team Lead to oversee broadband operations, including FTTH and FWA services. You will lead a diverse team, manage incidents, and ensure operational excellence while improving processes. The ideal candidate will have strong leadership skills, technical experience in networking, and excellent communication abilities.

Qualifications

• Demonstrated leadership and experience in a NOC or similar environment is required.
• Strong technical knowledge of FTTP and fixed wireless access networks.
• Excellent communication and organizational skills are essential.

Responsibilities

• Lead a team of engineers ensuring efficient operations and collaborations.
• Manage high-priority incidents and provide timely updates to stakeholders.
• Drive improvement initiatives for operational excellence in the NOC.

Skills

Incident Management

People Management

IP Networking

Problem-solving

Stakeholder Management

Tools

Monitoring Platforms

Ticketing Systems

Incident Management Tools

Job description

NOC Team Lead - Broadband with FTTH, FTTX, Fixed wireless access, Routing, Switching, CCNP

Overview

Role split across in-country and offshore teams leading NOC operations for broadband services including FTTH/FTTX and fixed wireless access. Focus on incident management, operational excellence, and stakeholder communication.

Mandate Skills

Broadband with FTTH, FTTX, Fixed wireless access, Routing, Switching, CCNP & Above certifications.

Responsibilities

• Lead, coach and develop a team of 3 in-country and 4 offshore NOC engineers
• Set clear objectives, performance metrics and ensure regular feedback and reviews
• Ensure seamless collaboration between in-country and offshore teams, maintaining consistent processes and standards
• Incident & Problem Management
  • Oversee 24/7 incident detection, response and resolution across FTTP and FWA services
  • Act as an escalation point for high-priority incidents, ensuring timely and effective communication with stakeholders
  • Drive root cause analysis and implement corrective and preventive actions
• Operational Excellence
  • Maintain NOC procedures, playbooks and SLAs and ensure adherence
  • Identify opportunities to automate, streamline and improve monitoring and fault management processes
  • Monitor team workload and ensure efficient resource allocation
• Stakeholder Communication
  • Provide clear and concise updates to internal stakeholders during incidents and planned works
  • Collaborate with engineering, field, and project teams to support network change and maintenance activities
  • Produce regular reporting on incident trends, team performance, and network health

Key Skills / Experience

• Proven experience in a NOC, Service Operations, or similar network management environment
• Strong technical knowledge of IP networking, FTTP, and fixed wireless access networks
• Demonstrated leadership and people management skills, ideally with experience leading distributed or offshore teams
• Excellent problem-solving, communication and stakeholder management abilities
• Strong organizational skills and attention to detail
• Experience with monitoring platforms, ticketing systems and incident management tools

Certificates / Qualifications

• Essential – experience working within an ISP or carrier environment NOC

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Consulting, Information Technology, and Design

Industries

• IT Services and IT Consulting, IT System Data Services, and IT System Custom Software Development

Note: Referral information and unrelated job postings have been omitted to preserve focus on the role and its requirements.