NOC Support Operative

Freightliner Group Ltd; Saltley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading logistics company is seeking a committed NOC Support Operative to assist customers with IT products and provide exceptional service. This role involves managing customer inquiries, data input, and ensuring accurate records while working in a dynamic 24/7 environment. The ideal candidate will demonstrate strong IT literacy, organizational skills, and a focus on customer service.

Benefits

Competitive pay

Excellent benefits

Final-salary pension scheme

Developmental opportunities

Qualifications

• Must be prepared to work shift patterns across a 24/7 time-period.
• Demonstrate a strong customer service focus.
• Possess a good understanding of IT literacy.

Responsibilities

• Handling of customer enquiries and exception management.
• Input data to operational computer systems.
• Providing first line support for terminal operatives.

Skills

Customer service focus

IT literacy

Organizational skills

Problem-solving

Communication skills

Job description

Freightliner is the UK's largest maritime intermodal logistics operator, transporting containers from all major deep-sea ports to our national network of inland terminals, as well as a leading operator in the UK Heavy Haul rail freight market. Freightliner has operations across Europe offering both Intermodal and Heavy Haul rail freight services seamlessly connecting European countries and the UK.

In the UK the Freightliner Group operates under a number of legal entities including Freightliner Group Ltd, Freightliner Heavy Haul Ltd, Freightliner Ltd, Pentalver Transport Ltd, and Pentalver Cannock Ltd.

Job Title

NOC Support Operative

Location

Main Purpose of Job

To assist with customers in relation to our IT products. Vehicle Booking System (VBS), Gate Management system (GMS), Transport Operating System (TOPS), Terminal operating system (IPRO) and general office administration by providing a professional & efficient customer service.

Relationships

Reports to NOC Support Supervisor

Main Tasks of Job

• Handling of customer enquiries.
• Exception management, dealing with issues arising from VBS booking pre or during the automated gate process.
• Input data to the relevant operational computer systems (TOPS, IPRO ETC) so that container movement records & container storage records are kept accurate and up to date. Utilise the systems functionality to plan rail container movements.
• Controlling internal truck access in GMS where VBS bookings are not required.
• Handling of release & acceptance references for freight containers.
• Customer responses within the ticket management system (freshservice)
• Follow step by step diagnostics of common problems.
• Visually check containers and ensure hazardous goods are declared and properly labelled.
• Providing first line support for terminal operatives.
• Maintain accurate data within the VBS undertaking account creation & deletion where necessary.

Subject to competence/skill you may be required to perform any other tasks that are commensurate with your grade.

Key Skills Requirements (knowledge, skills, experience and qualifications)

• Must be prepared to work shift patterns across a 24/7 time-period.
• Apply a diplomatic and tactful approach to resolving any associated conflict management situations.
• Demonstrate a strong customer service focus.
• Possess a good understanding of IT literacy and confidence with regard to associated responsibilities.
• Highly organised and able to work to challenging deadlines whilst maintaining compliance.
• Ability to work on own initiative and as part of a team together with the ability to problem solve for customers.
• Ability to handle multiple requests and prioritise higher value items.
• Good oral and written communication skills.
• Accurate with the input of numerical data.

Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential.

We are looking for the most committed and reliable individuals who possess the knowledge, skills and experience needed for their roles.

In return we can offer competitive pay, excellent benefits, a competitive pension scheme and a rewarding career in an award-winning team.

About Us

Freightliner is an established rail freight provider with businesses in the UK and Continental Europe.

Offering customers a wide range of rail freight solutions to cater for the requirements of a diverse market sector, we provide a safe, reliable and cost effective rail freight partnership.

At the core of all we do are our employees. Their hard work is fundamental to our success and we are equally committed to their growth and safety.

Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential.

We are looking for the most committed and reliable individuals who possess the knowledge, skills and experience needed for their roles.

In return we can offer competitive pay, excellent benefits, a fantastic final-salary pension scheme and a rewarding career in an award-winning team.