NOC Operations Engineer 12m FTC

CityFibre; Telford; Hybrid; GBP 40,000 - 48,000; Full time

Job summary

Join a leading company as a NOC Operations Engineer, where you'll play a crucial role in maintaining and troubleshooting network infrastructure. With a focus on high service availability, you'll work with cutting-edge technology in a supportive environment. Enjoy a competitive salary, performance bonuses, and a comprehensive benefits package that promotes your wellbeing and career growth.

Benefits

25 days annual leave

Private medical insurance

Family friendly policies

Qualifications

• Hands-on experience in monitoring and maintaining high-performance network environments.
• Experience with multi-vendor environments including Juniper/Nokia/Cisco.

Responsibilities

• Install, maintain, monitor, and troubleshoot network services.
• Proactively monitor network performance and resolve issues.

Skills

Communication

Network Monitoring

Education

CCNA or equivalent

ITIL Foundation

Tools

Cisco IOS

BGP

MPLS

Job description

This hybrid role offers a great balance of home and office working. You’ll join your colleagues in your local office at least 2/3 days a week.

As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for what digital infrastructure can and should be.

Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally.

What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!

Joining us as a NOC Operations Engineer 12m FTC

As a NOC Operations Engineer, you’ll install, maintain, monitor, and troubleshoot customer and core network services, including routers, circuits, firewalls, and servers. From our Network Operations Centre, you’ll oversee critical infrastructure, swiftly addressing issues to ensure high service availability. You’ll also support managed services for business customers, resolving escalated issues efficiently.

You’ll receive a salary ofup to £48,000,a performance related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing.

This is some of what you can expect to be doing:

• Installing, maintaining, and troubleshooting network infrastructure, including routers, circuits, firewalls, and servers
• Proactively monitoring network performance using advanced monitoring tools, identifying faults, and taking action to resolve them
• Responding to alerts from core links and addressing network issues promptly to maintain uptime
• Managing escalated issues from the Tech Support Centre (TSC) for investigation and resolution
• Supporting managed services for business customers, ensuring seamless connectivity and reliability
• Coordinating with field engineers for hands-on troubleshooting when required

What you’ll bring to the role

You’ll be a proactive and technically skilled network engineer with hands-on experience in monitoring and maintaining high-performance network environments. You’ll also have:

• Experience with Cisco IOS and IP routing protocols (e.g., BGP, ISIS)
• Proven background in 1st/2nd Line Network Support and Data Centre environments
• Strong understanding of BGP (Border Gateway Protocol) and its role in network routing
• The ability to monitor, identify, and resolve network issues swiftly and effectively
• Excellent communication skills to handle escalations and collaborate with internal teams

Diversity, Inclusion & Belonging

We’re a Times Top 50 Employer for Gender Equality. We’re endorsed byWORK180 and we’re a partner ofDiversifying . We have pledged our commitment to the Armed Forces Covenant and we’re a Disability Confident Employer. Working together with our Employee Networks, we’re wholly committed to ensuring that our people’s voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you’d like to explore our culture and values, check outThe CityFibre Way .

What you can expect from us

We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies.

Qualifications

• CCNA or equivalent Juniper/Nokia certification
• ITIL Foundation or higher qualification
• Experience with multi-vendor environments (Juniper/Nokia/Cisco MPLS)
• Exposure to GPON, XGSPON, Ethernet, Firewalls, SoGEA/DSL, and related technologies

Additional Information

We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at [emailprotected] . We want to help!

We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at [emailprotected] . We want to help!