NOC Engineer - Join a dynamic team in a state-of-the-art Network Operations Centre (Previous Rele...

ZipRecruiter; Camberley; On-site; GBP 30,000 - 45,000; Full time

Job summary

ZipRecruiter is seeking a NOC Engineer to join a dynamic Network Operations Centre team in Camberley. The successful candidate will monitor and resolve critical network issues while collaborating with stakeholders and ensuring customer satisfaction. Opportunities for growth, development, and a commitment to an inclusive culture are offered. Join us to make an impact in a supportive environment.

Benefits

26 days annual leave plus bank holidays

Company pension scheme

Flexible Benefits portal

Development opportunities

Health and wellbeing support

Discounts on entertainment, dining, and shopping

Qualifications

• Relevant NOC or similar experience.
• Experience in Service Desk or troubleshooting roles is acceptable.
• Willingness to learn and adapt.

Responsibilities

• Provide technical support, troubleshooting, diagnosis, and data analysis for customers.
• Communicate clearly and effectively with all stakeholders.
• Conduct trend and root cause analysis to support Incident and Problem Management.

Skills

Network Monitoring

Troubleshooting

Data Analysis

Education

CompTIA A+ Certification

Network+ Certification

CCNA/JNCIA-JUNOS Certification

Job description

Job Description: NOC Engineer

Telent is seeking a NOC Engineer to join our Network Operations Centre team at our Camberley (Surrey) office. If you have an interest in Network Monitoring, Troubleshooting, and Fixing, and wish to develop your career, this role is ideal.

The position supports a 24/7 Network Operations Centre with a 4-day on / 4-day off shift pattern (rotating between 7am-7pm and 7pm-7am). The role is office-based at our Camberley location (GU15 3YL).

The successful NOC Engineer will work within a team committed to Telent's Core Values: Be Inclusive, Be Customer Focused, Be Collaborative, and Taking Responsibility. You will monitor, troubleshoot, and resolve issues in mission-critical networks for clients in Public Services, Emergency Services, and Enterprise sectors. A keen interest in emerging Technologies, especially in Networks & Security, is desirable.

Responsibilities:

• Provide technical support, troubleshooting, diagnosis, and data analysis for Telent's customers.
• Communicate clearly and effectively with all stakeholders.
• Support change management processes and adhere to organizational policies.
• Take ownership of incidents, ensuring customer satisfaction through case management and data collection.
• Notify customers and third parties of issues, outages, and resolutions.
• Conduct trend and root cause analysis to support Incident and Problem Management.
• Review performance reports to identify trends and improve future issue resolution.
• Collaborate with the Service Desk team to meet SLAs and KPIs.

Requirements:

• Relevant NOC or similar experience.
• Experience in Service Desk or troubleshooting roles is acceptable.
• Certifications: CompTIA A+ (mandatory), Network+ and CCNA/JNCIA-JUNOS (desirable), CCT/CCST Cisco (desirable), CompTIA ITF+ (desirable).
• Willingness to learn and adapt.
• Ability to prioritize tasks and work collaboratively.

What We Offer:

Opportunities for growth, learning, and impact across sectors, roles, and technologies. We foster an inclusive culture that values diversity and individual contributions.

• 26 days annual leave plus bank holidays, with options to buy/sell leave.
• Company pension scheme.
• Flexible Benefits portal.
• Development opportunities.
• Family-friendly policies.
• Health and wellbeing support.
• Discounts on entertainment, dining, and shopping through Telent Rewards & Discounts.

Our values include:

• Be Inclusive
• Take Responsibility
• Collaborate
• Be Customer-focused

We are committed to creating a diverse environment where everyone can thrive and reach their potential.

#LI-Onsite #TJ-Onsite

About Telent

Telent is a leading technology company specializing in mission-critical communications and digital infrastructure support across the UK. Join us to make a meaningful impact and work with a dedicated team of over 3,000 professionals.