No Wrong Door Deputy Manager

NHS; Northallerton; On-site; GBP 47,000 - 52,000; Full time

Job summary

A healthcare service provider in Northallerton is seeking a dynamic Deputy Manager to oversee the Supported Accommodation service for vulnerable young people. This role involves support in management duties, ensuring high-quality service delivery. The ideal candidate will have experience in residential care and excellent communication skills, with a focus on safeguarding and promoting youth development. The position offers a competitive salary and generous annual leave, along with opportunities for professional development.

Benefits

28 days of holiday (pro-rata), increasing to 34 after 5 years

Local Government Pension Scheme

Discounted Gym memberships

Wide range of discounts at retailers

Wellbeing support and development opportunities

Qualifications

• Experience working with young people aged 13-18 and families.
• Ability to manage and supervise staff.
• Substantial knowledge of safeguarding & child protection.

Responsibilities

• Support the Registered Service Manager in day-to-day management.
• Ensure regulatory compliance and quality assurance.
• Oversee support delivery to young people.

Skills

Excellent communication and interpersonal skills

Knowledge of relevant legislation

Experience in residential care

Ability to promote a positive culture

Risk management skills

Education

Level 3 in Children and Young People or equivalent

Level 5 Diploma in Leadership and Management

Tools

MS Office

LCS system

Job description

Salary:From £47,181 up to £51,356 per annum

Grade:M

Contract:Permanent

Hours:Full-time (37 hours)

Travel across the county will be required for this role.

We are seeking a dynamic and motivated Deputy Manager to support the Supported Accommodation Registered Service Manager in overseeing/managing service delivery of our Young Peoples Supported Accommodation Service across North Yorkshire, including the provision of No Wrong Door Supported Accommodation. This role is crucial in ensuring the delivery of high-quality supported accommodation services to vulnerable young people 16-18 and supporting them to develop their life skills and prepare for adult life.

Main duties of the job

Supporting the Registered Service Manager in the day-to-day management of the service, including:

Day to day operational management of the service

Regulatory compliance, quality assurance and practice monitoring

Resource management staffing, budget, and supported accommodation properties

Ensuring accommodation standards are maintained

Management support to a multi-disciplinary team

Oversee the delivery of support to young people in four key areas:

Emergency Safe Stay Provision emergency bed for max 4 consecutive nights

Outreach support to Young People in our care/care experienced young people at risk of tenancy accommodation breakdown

As Deputy manager, you will need

Knowledge on relevant legislation, regulations, and quality standards for Supported Accommodation

Experience working in residential care or supported accommodation settings as a senior worker or at management level.

Excellent communication and interpersonal skills, to be highly organised and be resilient and flexible in your work practice.

The ability to promote a positive and supportive culture and environment based on the models of practice core offers of both the Supported Accommodation service and No Wrong Door and

To be able to work collaboratively with other professionals or agencies.

About us

Through the NWD Alternative provisions element of this post, you may at times also support NWD alternative provisions e.g., bespoke placements or offer management support to NWD hubs if requested by a Head of Service or Group Manager. This post will also take part in the No Wrong Door Management stand-by rota providing out of hours support to EDT, No Wrong Door. Supported Accommodation.

Why Join us?

Generous Annual Leave: 28 days of holiday (pro-rata), increasing to 34 days after 5 years service plus public holidays.

Pension Scheme: Save for your future with our generous Local Government Pension Scheme.

Fitness Discounts: Discounted Gym memberships at various gyms across the county.

Lifestyle Savings: Enjoy a wide range of discounts at hundreds of popular high-street and online retailers.

And more: Additional wellbeing support, employee assistance, and development opportunities.

If you're passionate about supporting young people and want to be part of a service that's making a real difference, wed love to hear from you.

Help us continue to drive positive change and join our skilled and dedicated team we look forward to receiving your application!

Job responsibilities

Post title: Deputy Manager (Residential Lead), (AlternativeProvision/Signs of Safety)

Grade: M

Responsible to: NWD Registered Manager

Staff managed: Manages a multidisciplinary team

Service: Children and Families

Job family: C&S - Care & Support

Date of issue: June 2024

Job Context:

The post holder will drive forward delivery of the No WrongDoor and Supported Accommodation Services

Core Offers. No Wrong Door provision includes aresidential service for complex young people, emergency

residential placements, out of hours Edge of Care, ActivityServices, Supported Accommodation and Bespoke

placement arrangements. Supported Accommodation Serviceincludes accommodation provision for NWD and

UASC young people and an emergency Safe Stay bed. The postmust ensure staff provide all aspects of care

and support needs and interventions, utilising clinicalspecialist input in line with the young peoples Core

Assessments, Care Plans or Pathway Plans.

Key characteristic requirements of this post are effectivemanagement skills, effective deployment of a significant staff group,flexibility, commitment, building effective relationships, resilience,persistence and the ability to progress plans.

The post requires an enhanced DBS.

This role involves spoken communications so a confident useof English language is required.

The core purpose of this job is to be responsible for theprovision of a quality service area as directed by the

Registered Manager or Registered Service Manager (AP/SA).This includes management oversight for work

with young people and families on the edge of care, in careand leaving care including post 18 where required.

This role proactively provides support and supervision to amulti-disciplinary team dedicated to delivering the support and interventionsto complex young people. The post holder will be involved in the qualityassurance of services, systems and delivery and manage significant resourcesincluding deployment of staff across the NWDand Supported Accommodationservices.

Deputise for the Registered Manager/Registered ServiceManager in his/her absence (including registration with Ofsted should this bebeyond 28 days).

Ensure services are effective to keep young people safe intheir own community not doing so has a very highrisk financial impact on theLocal Authority and Poor outcome impact on young peoples long-term outcomes.

This post will provide dedicated support to a keyportfolio area as follows:

Deputy Manager (Residential) will have key responsibilityfor the residential home including compliance with national guidance, standardsand regulations.

Deputy Manager (Alternative Provisions/Signs of Safety) willhave key responsibility for placements outside of the residential home and bethe dedicated safeguarding lead within the hub area.

Deputy Manager (Alternative Provisions/SupportedAccommodation) will have key responsibility for NWD/UASC/Emergency supportedaccommodation placements, be the dedicated safeguarding lead within SupportedAccommodation and lead on outreach provision to young people known toNWD/Childrens Social Care at risk of homelessness/tenancy breakdown.

All deputy manager posts provide cover for each other andparticipate in an out-of-hours standby rota which requires dynamic and complexdecision making.

Job purpose

The core purpose of this job is to be responsible for theprovision of a quality hub area service as directed by the NWD RegisteredManager. This includes management oversight for work with young people andfamilies on the edge of care, in care and leaving care including post 18where required.

Operational Management:

To be responsible, along with the Registered Manager(residential lead and AP/SOS) or Registered Service Manager (AP/SA), fordelivery of a range of dynamic care/Support placements across a service areafor adolescents with complex and challenging behaviour and Unaccompanied AsylumSeeking Children (AP/SA Deputy)

Drive a defined culture and intervention practice model andpromote a solution focussed and restorative approach across practice.

Lead and manage a significant staff team and deployaccording to the complex requirements of the service.

Manage complex plans and resources to reduce risk andmaintain young people safely within their family and community.

Manage effective partnership working through a strategicoutward facing role whilst overseeing a broad range of operational services andsupport.

Manage high levels of complex risk within a 24hr environmentincluding being a lead decision maker on key issues.

Responsible for a significant budget.

Responsible for the decision to accept a child in to careour supported accommodation out of hours.

Manage a multi-agency team including supervision, direction,and management of embedded clinical specialist roles

Resource management:

Provide leadership, guidance and management to the service.

Report malpractice, or evidence which may suggest it, to theline manager or other appropriate person by the whistle blowing procedure

Be aware of best value and ensure prudent resourcemanagement including decision making for complex expenditure.

Be involved in the recruitment, monitoring, appraisal anddisciplinary of staff as necessary.

Be involved in leading the development of the learning anddevelopment plan for the hub, including induction and on-going training, whilstauditing and managing training compliance

Ensure services are effective to keep young people safe intheir own community.

Partnerships:

Develop and maintain effective working relationships withcolleagues, managers, partners and stakeholders.

Deliver practice in a professional manner in keeping withNorth Yorkshire Councils (NYCs) Values and Behaviours and professional codesof conduct.

Ensure effective information sharing across teams and services.

Communications:

Ensure effective and timely information sharing withprofessionals, families and young people.

Systems and information:

Be accountable for a service requiring complex budgetaryplanning, expenditure and monitoring with a high degree of financial risk.

Manage the effective co-ordination, completion and qualityassurance of organisational and regulatory systems across the service.

Manage the auditing, collation and analysis of informationto provide regular reports as required.

Safeguarding:

Be committed to safeguarding; promote the welfare ofchildren, young people and adults and raise concerns as appropriate.

Provide additional support and comfort to young people andstaff under stress and understand the impact of GDPR and confidentialityissues.

Give young people the opportunity to participate indecisions affecting them, as appropriate to their age and ability and takingtheir wishes and feelings into account.

Ensure that young people are monitored and protected usingagreed approaches and utilise Signs of Safety as the key assessment and childprotection approach to practice.

Provide out of hours decision making regarding the supportof complex young people, safeguarding issues and agreement for whether childrenand young people need to become looked after out of hours.

Chair, when required, multi-agency RAISE (Risk AnalysisIntervention Solutions Evaluation) meetings to keep our most complex youngpeople safe from exploitation.

Person Specification

Occupational Skills

• Occupational Skills:
• Good communication, interpersonal and advocacy skills
• The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
• Risk management and assessment skills.
• Experience of auditing systems and recording.
• Experience of petty cash systems and compliance with auditing processes.
• Numeracy and literacy skills.
• IT skills to effectively use systems for practice.
• Ability to use computer systems such as MS Office and Intranet/Internet, and LCS system (or similar)
• Effective recording/report writing skills.
• Problem solving skills and the ability to find innovative solutions.
• Ability to drive forward plans for young people.
• Supervisory and appraisal skills
• Ability to drive quality practice within a team.
• Ability to effectively manage resource and performance issues.
• Ability to safely recruit staff.
• Demonstrate effective communication skills (nonverbal communication, active listening, self-regulation, emotional competence)
• Demonstrate ability to direct clinical specialist resources to meet service

Qualifications

• Professional Qualifications
• Level 3 in Children and Young People (or equivalent such as a Level 3 Diploma for Residential Child Care) or a willingness to work towards this within 1 year of commencing in post.
• Level 5 Diploma in Leadership and Management for Residential Childcare or, a willingness to work towards this within 1 year of commencing in post.

Experience

• Substantial knowledge of safeguarding & child protection (including LADO requirements)
• Understand Signs of Safety as an assessment and child protection tool
• Working Together to Safeguard Children 2023.
• Direct contact/working with people with social care needs.
• Understanding of and ability to analyse the wider care perspectives of people with social care needs.
• Liaising within the Directorate, with other agencies, professions, families and young people.
• Understanding of and commitment to Restorative Practice.
• Knowledge of Health and Safety at Work Act 1989.
• Knowledge of IOSHH and willing to undertake subsequent responsibilities.
• Understand the role of Ofsted and their inspection framework including
• Childrens Home Regulations 2015 and Supported Accommodation Regulations 2023
• Understanding the management of change and your role within it.
• Understand best practice in the care of adolescents.
• Understand confidentiality and GDPR within the role.
• Substantial experience of working with young people aged 13-18 and their families.
• Experience and resilience in working with young people with complex and challenging behaviours.
• Experience of supporting staff working in challenging situations.
• Experience of working with established systems and procedures to ensure secure and accurate recording of information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.