NMC Engineer

TieTalent; Gillingham; On-site; GBP 25,000 - 35,000; Part time

Job summary

A leading company in telecom infrastructure services seeks an entry-level engineer for part-time opportunities in Gillingham, England. The role involves supporting network fault resolution, managing incidents, and maintaining strong stakeholder relationships. Ideal candidates will have experience in 2nd line support and relevant technical qualifications. This position offers extensive benefits and a supportive work environment aimed at professional growth and development.

Benefits

Matched or contributory pension scheme

Online GP service

Employee assistance programme

Life assurance

Cycle to work scheme

Enhanced maternity and paternity leave

Discretionary bonus scheme

25 days annual leave plus bank holidays

Qualifications

• Experienced in 2nd line support for PDH, SDH, and Radio Communications.
• Familiar with ITSM and SLAs.
• Knowledgeable in high-voltage substations.

Responsibilities

• Support rapid network fault resolution within SLA.
• Investigate network issues using monitoring tools.
• Contribute to continuous improvement initiatives.

Skills

Problem-solving

Communication

Interpersonal skills

Network management

Education

ITIL certification

Vendor-accredited certifications

Tools

Salesforce

Word

Excel

Visio

MS Project

Job description

2 weeks ago Be among the first 25 applicants

About

About The Role

Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future.

We deliver full network cycle services for fixed, private and mobile operators.

Private networks- We find the best technology, manage assets and refresh systems. With 24/7 network operations, we keep things running smoothly, while operating comprehensive network repair and maintenance to keep everything in top shape.

Want to come and be a part of it?

What will you be doing?

Provide or support rapid network fault resolution within SLA, ideally before critical service impact. Take proactive ownership of technical issues across the network environment, coordinating with Service Desks to ensure accurate incident handling and escalation to the appropriate resolution team, including diagnostics and impact assessments.

Investigate network issues using monitoring tools to prevent service disruption. Escalate incidents per the Operational Procedures Document. Build and maintain strong relationships with key customer stakeholders.

Actively contribute to the continuous improvement programme by sharing insights from daily operations. Perform additional duties as needed to meet operational targets and ensure service excellence.

What youll bring?

Experienced in 2nd line support for PDH, SDH, and Radio Communications, with strong knowledge of network management and relevant tools. Proficient in Word, Excel, Visio, and MS Project.

Skilled at prioritising tasks within SLAs, working under pressure, and meeting deadlines. Strong problem-solving, communication, and interpersonal skills.

Familiar with ITSM (especially Salesforce), SLAs, and reporting. Knowledgeable in high-voltage substations (33kV400kV) and telecom networks.

Holds relevant technical and industry-standard qualifications, including ITIL and vendor-accredited certifications.

Whats in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include.

• Matched or contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1000s of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme
  
  

In addition, this role offers;

• Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
• Discretionary bonus scheme
• 25 days annual leave plus bank holidays
• Recommend a friend get rewarded for introducing people to us!
• Overtime / Call out
  
  

About Us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. Were one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

• Were responsible and go further for our people, clients, communities and the planet
• Were open and seek new and better ways of exceeding expectations
• Were together and as one team; the whole is greater than the sum of the parts
• Were ambitious and embrace opportunity, to lead essential infrastructure services for life
  
  

Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

Its an exceptional time to be a part of M Group.

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

#MGROUPT INDREG

TITL1_UKTJ

Nice-to-have skills

• Visio
• Salesforce
• SLAs
• ITIL
• Gillingham, England
  
  

Work experience

• NOC Engineer
• Network Administrator
• Network Engineer
  
  

Languages

• English

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Technology, Information and Internet

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