NIHL Administrator

Davies Group; Stoke-on-Trent; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Exclusive Rewards Platform

Generous Holiday Allowance

Professional Growth

Job summary

Davies Group is seeking an experienced Administrator to join the Casualty team in a role that emphasizes accuracy, data handling and strong MS Office skills. The position involves portal management, data checks, document handling and daily admin tasks in a busy environment.

Candidates should have proven admin experience, be detail-oriented, proactive and able to work under supervision while delivering reliable support and excellent customer service.

Qualifications

• Previous experience of working in an administration role.
• Demonstrate a high level of accuracy in data input and attention to detail.
• Is proactive and resilient, seeking to get things done and handle a variety of tasks.
• Provides solutions, shows initiative and manages time/resources effectively.
• Able to identify when guidance is required from other team members.
• Demonstrates effective customer service and interacts well with colleagues.

Responsibilities

• Monitor and manage online portals, download documentation and attach to correct files.
• Review Excel enquiry spreadsheets, cross-check against internal data and carry out investigations.
• Review and update monthly bordereau and ensure data analysis is correct before issuing to the client.
• Answer telephone calls and deal with general enquiries.
• Photocopying/scanning and other admin tasks to support the business plan.
• Maintain a good standard of written English and ensure accuracy and compliance with processes.

Skills

Administrative support

Data entry

Time management

Attention to detail

Excel

Word

Tools

Excel

Word

Job description

Due to the nature of this position, this role requires candidates to be a sole British National or dual national with one part being British, with no restrictions on working in the UK. Due to the national security requirements of this position, candidates must hold British Citizenship to be eligible to apply. What will your day look like:

• Monitor and manage online portals/ downloading documentation and attaching to correct files.
• Reviewing Excel enquiry spread sheets cross-checking against our internal data to confirm any potential matches and carrying out further investigations on these.
• Review and updating monthly bordereau's and ensuring data analysis is correct before issuing to the client.
• Answer telephone calls as required and deal with general enquiries.
• Photocopying/scanning.
• Other tasks to support the business plan as and when necessary to ensure company business objectives are met.
  A good standard of written English
• Previous experience of working in an administration role
• Familiarity with standard office packages such as Word and Excel.
• Demonstrate a high level of accuracy in data input and attention to detail.
• Is proactive and resilient, seeking to get things done and at the same time deal with a variety of tasks.
• Provides solutions rather than problems - shows initiative.
• Able to demonstrate effective management of time and resources.
• Able to identify when guidance is required from other team members on decision making.
• Can demonstrate evidence of being an effective team member, interacting positively with colleagues, communicating effectively with a diverse group of people.
• Willingness to be closely supervised, when necessary, to ensure accuracy and compliance with varied client processes.
• Able to demonstrate effective customer service skills, actively seeking and responding to feedback.
  At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to:
• Exclusive Rewards Platform - Enjoy discounts at over 800 retailers.
• Generous Holiday Allowance - Start with 25 days of holiday, in addition to UK bank holidays, with the potential to increase over time and the flexibility to buy up to 5 additional days per year.
• Professional Growth - Benefit from ongoing development opportunities, training programs, and support in obtaining professional qualifications.
• Our Opportunity: Davies are looking to recruit an experienced Administrator to join our growing Casualty team.

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage