Nights Team Member - Paisley

LGH - Holiday Inn; Paisley; On-site; GBP 18,000 - 24,000; Full time

Job summary

A renowned hotel at Glasgow International Airport is seeking a reliable Night Team Member to manage guest services and maintain safety. This role includes responsibilities such as security checks, guest assistance, and handling emergency situations, making it ideal for individuals with customer service experience and strong communication skills. Join a growing team dedicated to providing excellent hospitality at a leading hotel chain.

Benefits

Employee discounts on bedroom rates

Access to IHG employee room benefit programme

Shopping discounts on groceries and utilities

Eye care and legal advice

Cycle to work scheme

Wellbeing resources and support

Free meals on duty

Free parking

Qualifications

• Experience in a hotel or similar environment, preferably as a night team member.
• Understanding of safety and security procedures.
• Flexible with working evenings and weekends.

Responsibilities

• Manage guest requests promptly and professionally.
• Maintain security and safety procedures throughout the night.
• Perform regular security checks to keep the hotel safe.
• Assist with maintenance or housekeeping tasks as needed.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Ability to stay calm under pressure

Job description

Nights Team Member - Paisley

Join our team as a Night Team Member at Holiday Inn Glasgow Airport! Check out our virtual tour of the hotel.

The Opportunity

We are looking for a reliable and responsible Night Team Member to ensure our hotel runs smoothly during the night shift.

What You'll Do:

• Manage guest requests promptly and professionally to ensure a pleasant stay.
• Maintain security and safety procedures throughout the night.
• Perform regular security checks to keep the hotel safe.
• Support hotel staff during the night shift.
• Assist with maintenance or housekeeping tasks as needed.
• Set up meeting rooms and other areas as required.
• Serve food and beverages to guests when necessary.
• Handle guest check-ins and check-outs as needed.
• Manage emergency situations appropriately.
• Prepare reports for senior management as required.

Benefits

• Employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme globally (T&Cs apply).
• Shopping discounts on groceries, fashion, travel, utilities, days out, and holidays.
• Eye care, legal & money advice, counseling sessions.
• Hospital & death benefit plans.
• Cycle to work scheme.
• Wellbeing tips, fitness videos, recipes, and health advice.
• Wellbeing podcasts and TV, breathing exercises.
• 24/7 advice and support line.
• Team rewards & recognition.
• Free meals on duty and free parking.

Ideal Candidate

• Experience in a hotel or similar environment, preferably as a night team member.
• Excellent customer service and a friendly, professional demeanor.
• Strong communication and interpersonal skills.
• Understanding of safety and security procedures.
• Ability to stay calm under pressure.
• Flexible with working evenings and weekends.
• Organized with attention to detail.

About the Hotel

Located within Glasgow International Airport, our hotel offers easy access to the city centre and features 300 modern bedrooms, free Wi-Fi, on-site parking, and a restaurant serving Scottish breakfast and other dishes. Relax in the lounge bar or order 24-hour room service. We also have 18 meeting rooms for up to 250 delegates, with the Scottish Exhibition and Conference Centre just 15 minutes away. The nearby shopping and leisure complex offers additional entertainment options.

About Us

LGH Hotels Management manages a growing portfolio of 42 hotels across the UK, including brands like Crowne Plaza, Holiday Inn, and Best Western. Join our dynamic team and build a fulfilling career in hospitality.