Nights Team Member

TN United Kingdom; Warrington; On-site; GBP 40,000 - 60,000; Full time

Job summary

An exciting opportunity awaits with a forward-thinking company in the hospitality industry! We are looking for a reliable Night Team Member to ensure the smooth operation of the hotel during night shifts. This role involves managing guest requests, maintaining security, and providing essential support to hotel staff. If you have a passion for customer service and thrive in dynamic environments, this position is perfect for you. Join a growing portfolio of hotels and be part of a team that values your contributions and offers a fulfilling career in hospitality.

Qualifications

• Previous experience in a hotel or similar environment, preferably at night.
• Strong understanding of safety and security procedures.

Responsibilities

• Manage guest requests and ensure they are handled promptly.
• Perform regular security checks and maintain safety procedures.
• Assist with maintenance and housekeeping tasks as needed.

Skills

Customer Service Skills

Communication Skills

Interpersonal Skills

Organizational Skills

Calm Under Pressure

Job description

We are seeking a reliable and responsible Night Team Member to join our team and ensure the smooth running of the hotel during the night shift. The Night Team Member will be responsible for managing guest requests, ensuring security and safety procedures are adhered to, and providing general support to the hotel staff.

Responsibilities:

• Managing guest requests and ensuring they are handled promptly and professionally.
• Maintaining security and safety procedures during the night shift.
• Performing regular security checks throughout the hotel.
• Providing general support to the hotel staff during the night shift.
• Assisting with any maintenance or housekeeping tasks that may arise.
• Setting up meeting rooms and other areas as required.
• Serving food and beverages to guests as required.
• Checking guests in and out of the hotel as required.
• Handling any emergency situations that may arise.
• Preparing reports for senior management as required.

Ideal Candidate:

• Previous experience working in a hotel or similar environment, preferably in a night team member role.
• Excellent customer service skills and a friendly, professional demeanor.
• Strong communication and interpersonal skills.
• A good understanding of safety and security procedures.
• The ability to remain calm and composed in high-pressure situations.
• A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
• Good organizational skills and attention to detail.

About Us:

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.