Nights Team Member

easyHotel; Sheffield; On-site; GBP 40,000 - 60,000; Part time

Job summary

easyHotel in Sheffield is seeking a Nights Team Member to work part-time, ensuring exceptional guest experiences and managing daily operations. The role includes responsibilities like guest interaction, room inspections, and aiming for high satisfaction ratings. Join us for a chance to grow within our expanding team.

Benefits

Competitive salary with bonus

Training and development opportunities

Pension scheme

Eye Test Vouchers

Bike to work scheme

Life Assurance scheme

Staff discount on hotel stays

Social events throughout the year

Qualifications

• Experience in customer service.
• Strong communication skills required.

Responsibilities

• Support day-to-day operations at the hotel.
• Handle guest queries and complaints.
• Inspect rooms and communicate issues.

Skills

Customer service

Communication

Job description

Here at easyHotel, we are now looking to recruit a fantastic Nights Team Member at our Sheffield hotel. Working on a part-time basis, you will receive a competitive salary of £12.30 per hour.

As our Nights Team Member, your goal is to help ensure our customers have a great experience when staying with us.

Hours of work: 16 hours over two nights, 11pm - 7am.

About EasyHotel

We are easyHotel, and we are inventing a new breed of affordable and low-carbon hotels. Our mission is to enable more people to travel by offering hotels that are simple to book, simple to use, and city-focused. Our hotels are designed for both budget travelers and those looking to save money on accommodations to indulge in the best the city has to offer.

We are a growing and ambitious brand that aspires to become a 100-strong pan-European platform within the next 5 years. We are present in 11 countries with 42 hotels and have recently opened a hotel in Marseille.

Role & responsibilities:

• Support with day-to-day operations
• Be the first point of contact for guest experience
• Handle guest queries and complaints
• Inspect rooms and communicate issues to maintenance or housekeeping
• Ensure positive guest experiences, aiming for 5-star reviews
• Ensure smooth processes through Apaleo (hotel booking system)

What’s in it for you?

• Competitive salary with bonus and commission structure
• Opportunity to join an international team with potential for career growth
• Entrepreneurial work environment with involvement in various business areas
• Eye Test Vouchers
• Bike to work scheme
• Life Assurance scheme
• Staff discount on hotel stays
• Social events throughout the year, including team engagement days, summer parties, and Christmas events
• Pension scheme
• Commitment to sustainability
• Training and development opportunities
• Employee Assistance Programme, including counselling sessions (T&Cs apply)

If you’d like to be part of this journey, we want to hear from you!