Nights Team Member

LGH Hotels Management; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hotel management company is seeking a Night Team Member for their London location. In this role, you will ensure smooth operation of hotel services during the night, handle guest requests, and maintain security and safety procedures. Ideal candidates are friendly, professional, and possess strong customer service skills, with prior experience in a similar role.

Qualifications

• Previous experience in a hotel or similar environment preferred.
• Strong customer service and communication skills.
• Understanding of safety and security procedures.

Responsibilities

• Manage guest requests and ensure a pleasant stay.
• Perform regular security checks to maintain safety.
• Handle guest check-ins and check-outs.

Skills

Customer service skills

Communication skills

Interpersonal skills

Organizational skills

Calm under pressure

Job description

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Are you reliable and responsible? We're looking for a Night Team Member to ensure our hotel runs smoothly during the night shift.

What You'll Do:

• Guest Services: Manage guest requests promptly and professionally, ensuring a pleasant stay.
• Safety First: Maintain security and safety procedures throughout the night.
• Security Checks: Perform regular security checks to keep our hotel safe.
• Support Staff: Provide general support to hotel staff during the night shift.
• Maintenance Help: Assist with any maintenance or housekeeping tasks that arise.
• Room Setup: Set up meeting rooms and other areas as needed.
• Food & Beverage Service: Serve food and beverages to guests when required.
• Check-In/Out: Handle guest check-ins and check-outs as needed.
• Emergency Response: Manage any emergency situations that occur.
• Reporting: Prepare reports for senior management as required.

Ideal Candidate

• Previous experience working in a hotel or similar environment, preferably in a night team member role.
• Excellent customer service skills and a friendly, professional demeanor.
• Strong communication and interpersonal skills.
• A good understanding of safety and security procedures.
• The ability to remain calm and composed in high-pressure situations.
• A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
• Good organizational skills and attention to detail.

Hotel

Located within 17 acres of grounds near Hull city centre, the award-winning Hull Humber View Hotel offers stunning views over the Humber estuary and iconic bridge. It features 95 bedrooms, including family suites, and serves as a wedding venue and conference centre with five meeting rooms. The hotel also boasts a fitness suite and helicopter access via its own helipad.

About us

Join LGH Hotels Management, a growing portfolio of 42 hotels across the UK, including brands like Crowne Plaza, Holiday Inn, and Best Western. We offer exciting career opportunities in the hospitality industry and a chance to be part of shaping its future in the UK.